Terms and conditions for Mox Card with credit (Schedule 3 to the General T&Cs)

Version 3.1

(Applicable to all customers to whom we provide Mox Credit)

1. Mox Credit

(a) You may apply to use your Mox Card with credit (“Mox Credit”). We may allow you to use your Mox Card with credit in our absolute discretion.

(b) As well as the General terms and conditions and preceding schedules, you agree that you are also bound by this Schedule 3 when you use Mox Credit (including Split purchase and Instant Loan). We will make changes to this Schedule 3 from time to time. We will give you notice of the changes if you have Mox Credit. We will not notify any customer who does not have Mox Credit of any changes to this Schedule 3.

(c) Once we approve your application for Mox Credit:

  • (i) we will notify you and your Mox Card will be linked to Mox Credit and you can use it straight away;
  • (ii) you can switch between linking your Mox Card to your Mox Account and to Mox Credit;
  • (iii) we may allow you to make a payment using Mox Credit on the Mox app to a merchant you select in order to pay a bill using the required bill details (if available); and
  • (iv) your Mox Card will remain a Mastercard World Rewards debit card and the use of your Mox Card will remain subject to Mastercard terms and conditions, including the Mastercard World Reward debit card benefits and rules.

(d) While your Mox Card is linked to Mox Credit, all new transactions (including any automatic payment and other recurring arrangements previously set up by you while your Mox Card was linked to your Mox Account and any refunds) will be effected and processed as Mox Credit transactions (or, in the case of a refund, credited to Mox Credit), except:

  • (i) for cash withdrawals, for which we will take money out of your Mox Account unless you request a cash advance as described in clause 3 below; or
  • (ii) if you switch from Mox Credit so that your Mox Card is linked to your Mox Account, in which case all new transactions (including any automatic payment and other recurring arrangements previously set up by you on Mox Credit and any refunds) will be taken from (or, in the case of a refund, deposited into) your Mox Account.

If you do not agree to any automatic payment or other recurring arrangements previously set up or authorised by you while your Mox Card was linked to your Mox Account being processed as a Mox Credit transaction, please terminate or modify the arrangement directly with the relevant merchant or third party.

(e) You are liable for:

  • (i) all Mox Credit transactions (except for disputed transactions); and
  • (ii) your balance of Mox Credit, including interest, fees and charges.

(f) In connection with your use of Mox Credit, you agree that we will conduct credit checks and reviews on your existing credit facilities, and are allowed to conduct checks with, and access regular data from, any credit reference agency relating to you at any time in accordance with the provisions of the Code of Practice on Consumer Credit Data.

2. Credit limit

(a) We will let you know your credit limit for Mox Credit.

(b) We may:

  • (i) give you the opportunity to increase your credit limit by giving you prior notice. Please tell us if you do not agree to the increase; or
  • (ii) reduce your credit limit without telling you before we make this change.

(c) You can ask us to increase your credit limit by using the Mox app or decrease your credit limit by calling our contact centre (Tel: 2888 8228).We may:

  • (i) conduct a credit check and assess your ability to pay if you ask us to increase your credit limit; and
  • (ii) notify you of our decision whether to vary your credit limit.

(d) You may not borrow more than your credit limit. If you try to undertake any Mox Credit transaction which will exceed your credit limit, we may:

  • (i) reject the transaction; or
  • (ii) allow the transaction to be processed and treat it as a request by you to go over your credit limit.

We will let you know if we permit you to go over your credit limit.

(e) You may tell us not to allow Mox Credit transactions that will exceed your credit limit.Even if you have told us not to exceed your credit limit, we may still allow certain Mox Credit transactions and treat them as your request to go over your credit limit.For example:

  • (i) any transaction the actual posting amount of which exceeds the amount originally presented for authorisation for reasons including currency exchange rate fluctuations or surcharges levied by a merchant;
  • (ii) any transaction which was within the credit limit at the time of our authorisation but at the time of posting by a merchant, is in excess of your available balance;
  • (iii) any transaction directly authorised by a card operator;
  • (iv) any other transaction which is not immediately processed by us or does not require our authorisation for effecting payment; and
  • (v) any other transaction which we specify.We will publish any applicable types of transactions on the Mox app and on our website.

(f) If your Mox Credit statement balance is above your credit limit on the Mox Credit statement date:

  • (i) the amount exceeding your credit limit (excluding any interest, fees or charges) will be added to the minimum amount due; and
  • (ii) an over-the-limit fee may apply.

3. Cash advance

(a) You may obtain a cash advance on Mox Credit by withdrawing cash at an available ATM or point of sale (where available), by transferring money to your Mox Account using the Mox app, or by any other means described below.

(b) Your cash advance limit is never more than your credit limit for Mox Credit. You may obtain a cash advance up to the available balance of your cash advance limit.

(c) We may charge:

  • (i) a finance charge on each cash advance; and
  • (ii) interest on any unpaid amount of each cash advance (excluding any finance charges) from the settlement date of the cash advance.

(d) You’re telling us to provide you with a cash advance if you use Mox Credit to:

  • (i) transfer money to your Mox Account or another bank account (regardless of whether the payee account is maintained with us); or
  • (ii) pay for any credit card bill or make any payment in respect of a loan owed to another bank.

4. Mox Credit statements

(a) We will issue you a Mox Credit statement each month setting out:

  • (i) your Mox Credit transactions during the relevant statement period;
  • (ii) your Mox Credit balance;
  • (iii) the payment due date for your Mox Credit statement balance;
  • (iv) the minimum amount due for that month; and
  • (v) details on how you can make payment to us.

(b) We will let you know when a new statement is available. You can download your Mox Credit statements from the Mox app, and save and print them for your records.

(c) If you would like to receive a paper statement, you can email us at care@mox.com or call our contact centre (Tel: 2888 8228). A fee applies.

(d) If you think there is an error in any Mox Credit statement you must notify us with details of the error within 60 days from the statement date. If you don't do so:

  • (i) the statement will be regarded as correct, conclusive and binding on you; and
  • (ii) you waive any right to raise any objection or pursue any remedies against us in relation to that statement,

unless the error arises from our negligence, fraud or wilful default, or that of our officers, employees or agents.

(e) You will only be able to access your Mox Credit statements from the previous 7 years.

(f) Failure to receive your Mox Credit statement for any reason does not affect or waive your obligation to pay us what is owed to us.

5. Interest, fees and charges

We may charge fees, charges and interest rates for your use of Mox Credit. We will notify you from time to time of the interest rates, fees and charges as well as the frequency of payment and calculation methods. Unless we notify you otherwise, the fees, charges and interest rates set out in our fee schedule and Mox Credit Key Facts Statement will apply.

6. How to pay Mox Credit

6.1 Minimum amount due

You must pay at least the minimum amount due shown in each Mox Credit statement on or before the payment due date shown on the relevant statement. How we calculate your minimum amount due is set out in the Mox Credit Key Facts Statement.

6.2 How to make payment to us

(a) You may pay all or part of your Mox Credit statement balance by transferring money from your Mox Account in the Mox app, or by other means set out in the statement. You may only pay us in the currency set out in your Mox Credit statement.

(b) If you pay us any amount in excess of your Mox Credit statement balance, we may:

  • (i) retain such excess amount as a credit balance for you on Mox Credit, which you can use to pay your next Mox Credit statement balance.No interest will accrue on any such credit balance; and
  • (ii) return to you such excess amount by transferring it to your Mox Account.

Note: as some payment methods may require more processing time, we encourage you to pay your Mox Credit statement balance early to avoid incurring any additional fees, charges and interest. Different payment channels have different cut-off times, and the cut-off time is at the discretion of such payment channel. Please ensure that Mox receives your payment on or before the payment due date shown on your Mox Credit statement to avoid incurring any additional fees, charges and interest.

6.3 What if you do not pay the minimum amount due?

If we do not receive from you at least the minimum amount due set out on your Mox Credit statement on or before the payment due date, we may:

(a) charge additional fees, charges and interest; and

(b) suspend your use of Mox Credit.

6.4 What if you do not pay your Mox Credit statement balance in full?

If we do not receive your Mox Credit statement balance in full on or before the payment due date, we may:

(a) charge you interest daily at the applicable interest rate, as set out in the Mox Credit Key Facts Statement;

(b) demand immediate payment of all your outstanding Mox Credit balance (including any interest, fees and charges); and

(c) set off, debit, withhold or transfer all your outstanding Mox Credit balance (including any interest, fees and charges) from any of your accounts with us.

The “Interest Free Period” set out in the Mox Credit Key Facts Statement does not apply if we do not receive your Mox Credit statement balance in full on or before the payment due date.

6.5 You must make an immediate repayment if we ask

We may demand immediate repayment of any amount you owe on Mox Credit at any time, regardless of whether the amount is:

(a) set out in a Mox Credit statement; or

(b) due and payable as at the date of our demand.

We may set off, debit, withhold or transfer from any of your accounts to pay any amount you owe us.

We may take such action as we consider necessary to enforce our rights under this Schedule 3 and to collect any overdue amount you owe us on Mox Credit, including to appoint third party agencies or service providers (for example, a debt collection agency) and/or take legal action. You are required to indemnify and reimburse us, in whole or in part, for the reasonable costs (including legal fees) and expenses we incur in taking any such action.

6.6 How do we allocate your payment?

If you do not pay your Mox Credit statement balance in full, we may use any amount we receive from you to pay:

(a) first, all interest billed to your Mox Credit statement;

(b) second, all fees and charges billed to your Mox Credit statement;

(c) third, any balance billed to your Mox Credit statement (excluding any billed interest, fees and charges);

(d) fourth, any balance (excluding any interest, fees and charges which are charged, but not yet billed) in excess of your Mox Credit statement balance;

(e) any interest in excess of your Mox Credit statement balance; and

(f) any fees and charges in excess of your Mox Credit statement balance.

If more than one interest rate applies, the amount on which the higher interest rate is payable will be paid first (from highest to lowest).

6.7 Contact us

Please notify us promptly if you have any difficulty in repaying any amount you owe us.You can do so by sending us a message via the Mox app, or by email to care@mox.com or calling our contact centre (Tel: 2888 8228).

7. Cancellation and termination

7.1 How to cancel Mox Credit

(a) If you close your Mox Account, you’re also telling us to cancel Mox Credit.

(b) We may suspend or cancel your use of Mox Credit at any time without giving you any reason or prior notice.We may do this with or without also suspending or cancelling your Mox Account.

(c) You can ask us to suspend or cancel your use of Mox Credit without cancelling your Mox Card via the Mox app. If we allow you to do so, you will be able to use your Mox Card to debit from your Mox Account.

(d) Any cancellation of Mox Credit or closure of your Mox Account by you is subject to:

  • (i) full repayment of any amount you owe on Mox Credit, including interest, fees and charges;
  • (ii) all Mox Credit transactions being posted and fully settled;
  • (iii) there being no unresolved disputed transaction; and
  • (iv) any other conditions that we consider necessary to enable us to comply with any law or regulation.

7.2 What happens to autopay or other standing arrangements after cancellation?

If Mox Credit is suspended or cancelled, you must cancel or modify any arrangements set up or authorised by you in respect of Mox Credit (including any automatic payment and other recurring arrangements) with the relevant merchant or third party. We are not responsible for cancelling or transferring any such arrangements. We may apply the arrangements to your Mox Account but are not obliged to do so.

7.3 You remain liable for all amount due even after cancellation

If Mox Credit is cancelled for any reason, you must immediately pay us the full amount you owe us in connection with Mox Credit, being:

(a) the outstanding balance, including interest, fees and charges; plus

(b) the amount of any Mox Credit transaction effected but not yet charged to your Mox Card.

7.4 Applying for Mox Credit after cancellation

If Mox Credit is cancelled for any reason, you will need to submit a new application to use your Mox Card with credit. We may approve or deny your new application in our absolute discretion.

PART A: Split purchase

In the event of any inconsistency between the terms of this Part A and the remainder of this Schedule 3, this Part A prevails in so far as it applies to a Split purchase.

8. Eligibility for Split purchase

(a) If you have Mox Credit, we may allow you in our absolute discretion to apply to pay for certain eligible Mox Credit transactions in monthly instalments (defined below) over a number of months of your choice (but within the limits of the number of months we allow from time to time). We call this “Split purchase”.

(b) We will consider factors such as your current use of Mox Credit and our other instalment loan products in making our decision on whether to allow you to apply for a Split purchase.

(c) You may apply for Split purchase from the time when the eligible Mox Credit transaction shows as “pending” in the Mox app until the Mox Credit statement date for that eligible Mox Credit transaction. This means that to apply for Split purchase, the eligible Mox Credit transaction status doesn’t have to show as “completed” in the Mox app.

(d) Only certain types of Mox Credit transactions are eligible for Split purchase, as ultimately determined by us in our absolute discretion. The following transaction types are examples of those that are likely to constitute ineligible Mox Credit transactions and will therefore not be eligible for Split purchase:

  • (i) transactions less than an amount that we may determine from time to time;

  • (ii) transactions that, at the time the Split purchase is set up:

    • (A) are pre-authorisation transactions (for example, by hotels);
    • (B) appear on your Mox Credit statement (including any previous balance(s));
    • (C) have been refunded, reversed, cancelled or rejected (by you or the merchant); or
  • (iii) transactions made by instalments (including existing Split purchases);

  • (iv) transactions in connection with crypto-currencies or gambling, wagering or betting activities;

  • (v) any interest, fees or charges; and

  • (vi) balance transfers or cash advances.

(e) We have no obligation to inform you which transaction types are eligible or ineligible for Split purchase. We are not liable to you for any changes to the types of transactions that are eligible or ineligible for Split purchase.

(f) The types of transaction(s) that are ineligible for Split purchase may change from time to time. Therefore, it is possible that a transaction on which you were previously approved for Split purchase may subsequently become ineligible for Split purchase. You may also be approved for Split purchase on a transaction that was previously ineligible for Split purchase.

9. Approval for and set up of Split purchase

(a) We may approve your application for Split purchase on an eligible Mox Credit transaction in our absolute discretion. We will consider factors such as your credit history and whether you have sufficient ‘available to spend’ on Mox Credit in making our decision on whether to approve your application. We will notify you if your application has been approved.

(b) We may reject any application in our absolute discretion without giving any reasons.

(c) If you have been approved for Split purchase on an eligible Mox Credit transaction that shows as “completed” in the Mox app at the time of approval, the Split purchase will be set up straight away.

(d) If you have been approved for Split purchase on an eligible Mox Credit transaction that still shows as “pending” in the Mox app at the time of approval:

  • (i) the Split purchase will only be set up once that transaction is settled by the merchant per our records and provided that, at the time of settlement, the transaction does not constitute an ineligible Mox Credit transaction (for example, it doesn’t yet show on your Mox Credit statement). This may take up to 7 days. We’ll notify you once it’s set up; but

  • (ii) it will be cancelled by us if:

    • (A) the transaction is refunded, reversed, cancelled or rejected (by you or the merchant);
    • (B) the settlement amount of the transaction is for a different amount than the amount shown as “pending” in the Mox app at the time of approval;
    • (C) the transaction is not settled by the merchant within 7 days of the transaction date;
    • (D) the time at which the transaction settles is too close in time to our production of your Mox Credit statement; or
    • (E) for any other reason we deem appropriate in the circumstances and from time to time,

and you will not be charged any Split purchase interest, fees or charges on that transaction. However, you will still have to pay us the transaction amount (along with any non-Split purchase related interest, fees or charges) in accordance with this Schedule 3 and the Mox Credit Key Facts Statement.

(e) Once your application for Split purchase is approved, the following will be displayed in the Mox app:

  • (i) name of your Split purchase;

  • (ii) amount of the eligible Mox Credit transaction;

  • (iii) number of months of the Split purchase;

  • (iv) your “monthly instalment” for the Split purchase, which is broken down into:

    • (A) the “monthly fee”, being the amount of interest you will be charged on the Split purchase and required to be repaid in that month (by reference to the applicable annualised percentage rate); and
    • (B) “monthly principal repayment amount”, being the difference between the “monthly instalment” and the “monthly fee” for that month reflecting the principal amount of the eligible Mox Credit transaction required to be repaid in that month;
  • (v) the “one-off fee” for the Split purchase, being an amount determined by us in our absolute discretion from time to time; and

  • (vi) total repayment amount.

(f) When your Split purchase is set up by us, your ‘available to spend’ balance for Mox Credit will also be reduced by an amount equal to the aggregate of all monthly fees and the one-off fee payable for the Split purchase. Remember – your ‘available to spend’ balance for Mox Credit would have already been reduced by the amount of the eligible Mox Credit transaction at the time it was entered into. Your ‘available to spend’ for Mox Credit will be restored progressively as the one-off fee and each monthly instalment are actually received by us.

10. Interest, fees and charges for Split purchase

We may charge interest, fees and charges for your use of the Split purchase product. We will notify you from time to time of the interest rates and fees and charges as well as the frequency of payment and calculation methods. The interest rates and amount of any fees and charges may vary across your Split purchases. Unless we notify you otherwise, the interest rates, fees and charges set out in our fee schedule and Split purchase Key Facts Statement will apply.

11. How to pay a Split purchase

(a) The one-off fee for a Split purchase will be charged to Mox Credit as soon as your application for the Split purchase is set up ie. the same time as approval for “completed” eligible Mox Credit transactions and once the Split purchase is set up for “pending” eligible Mox Credit transactions.

(b) Each monthly instalment for a Split purchase will be charged to Mox Credit on a monthly basis for the number of months of the Split purchase from one month after the Split purchase is set up.

(c) Any amounts charged to Mox Credit for a Split purchase will be effected and processed as a Mox Credit transaction. They will show on your Mox Credit statement and be payable by you in accordance with clause 6 of this Schedule 3 above (which also sets out what happens if you don’t pay and how we allocate your payments).

(d) To remind you – if we do not receive your Mox Credit statement balance (which will include any monthly instalment and one-off fee for a Split purchase) in full on or before the payment due date, we may:

  • (i) charge you interest daily at the applicable interest rate, as set out in the Mox Credit Key Facts Statement;
  • (ii) demand immediate payment of all your outstanding Mox Credit balance (including any interest, fees and charges); and
  • (iii) set off, debit, withhold or transfer all your outstanding Mox Credit balance (including any interest, fees and charges) from any of your accounts with us.

The “Interest Free Period” set out in the Mox Credit Key Facts Statement does not apply if we do not receive your Mox Credit statement balance in full on or before the payment due date.

(e) Please tell us as soon as possible if you have any difficulty in repaying or servicing a Split purchase over the number of months of the Split purchase.

12. Cancellation and early repayment of Split purchase

(a) Once we notify you that your application for a Split purchase has been approved, you will not be able to cancel the Split purchase, even if:

  • (i) the transaction approved for Split purchase is refunded or reversed; or
  • (ii) the transaction to which the Split purchase relates is in dispute.

In these circumstances, your obligation to pay the Split purchase (including your monthly instalment and one-off fee) does not change and you will have authorised us to continue charging the monthly instalment and one-off fee to Mox Credit.

(b) You will have the option to repay your entire Split purchase amount after your first monthly instalment has been charged to Mox Credit. We only allow early repayment of an entire Split purchase – we do not allow partial repayment of a Split purchase.

(c) Once you request to repay your entire Split purchase early, we will charge to Mox Credit the following amounts (to the extent not previously charged to Mox Credit or repaid by you):

  • (i) any interest on your Split purchase which has accrued up to the date you request the early repayment;
  • (ii) the aggregate of all remaining monthly principal repayment amount portion(s) of the remaining monthly instalments; and
  • (iii) any applicable fees (such as an early repayment fee or the one-off fee).

These amounts will be shown on your Mox Credit statement and be payable by you in accordance with clause 6 of this Schedule 3 above (which also sets out what happens if you don’t pay and how we allocate your payments). We will not refund any interest, fees or charges you have paid for a Split purchase if you repay an entire Split purchase early. Any request you make to repay your entire Split purchase early is irrevocable.

(d) At any time in our absolute discretion Mox may cancel or suspend a Split purchase and has the right to:

  • (i) charge to Mox Credit the aggregate of all remaining monthly instalments (or any portion thereof) and the one-off fee not previously charged in relation to all or any Split purchase, and apply an early repayment fee; and
  • (ii) demand immediate repayment of all sums outstanding for any Split purchase, and apply an early repayment fee, regardless of whether the amount is set out in a Mox Credit statement or due and payable as at the date of our demand.

We may set off, debit, withhold or transfer from any of your accounts at Mox to pay any amount you owe us.

(e) Before cancelling your use of Mox Credit, you must repay any Split purchase in full – including the aggregate of all remaining monthly instalments (or any portion thereof), the one-off fee and any other applicable interest, fees and charges.

PART B: Instant Loan

In the event of any inconsistency between the terms of this Part B and the remainder of this Schedule 3, this Part B prevails in so far as it applies to an Instant Loan.

13. Eligibility for Instant Loan

(a) If you have Mox Credit, we may allow you in our absolute discretion to apply for an instant loan on Mox Credit, repayable by you in monthly instalments (defined below) over a number of months of your choice (but within the limits of the number of months we allow from time to time). We call this “Instant Loan”.

(b) We will consider factors such as your credit history, whether you have sufficient ‘available to spend’ on Mox Credit and your current use of our other instalment loan products in making our decision on whether to allow you to apply for an Instant Loan.

(c) An Instant Loan application must be for at least HKD5,000 and must be in multiples of HKD500 up to your maximum Instant Loan amount, which we will decide in our absolute discretion. Your maximum Instant Loan amount will vary depending on factors such as your available credit limit on Mox Credit (noting that we always account for a buffer to allow you to continue spending on Mox Credit) and the total of all monthly instalments for the Instant Loan.

(d) We may approve or reject your application for an Instant Loan or grant a lower Instant Loan amount than you requested in your application in our absolute discretion, without giving you any reason.

(e) Having regard to the Instant Loan amount you apply for, we may also in our absolute discretion increase your credit limit for Mox Credit and you agree to any such increase. Before doing so, we are allowed to conduct checks with, and access data from any credit reference agency relating to you in accordance with the provisions of the Code of Practice on Consumer Credit Data and may ask you to provide us with supporting documentation, such as income proof documents.

(f) An Instant Loan will not be eligible for any CashBack.

14. Approval of Instant Loan

(a) We will notify you if your application for an Instant Loan has been approved.

(b) If your application for an Instant Loan is approved by us, the following will be displayed in the Mox app:

  • (i) name of the Instant Loan;

  • (ii) Instant Loan amount;

  • (iii) number of months to repay the Instant Loan;

  • (iv) your “monthly instalment” for the Instant Loan broken down into:

    • (A) the “monthly fee”, being the amount of interest you will be charged on the Instant Loan and required to be repaid in that month (by reference to the applicable annualised percentage rate); and
    • (B) “monthly principal repayment amount”, being the difference between the “monthly instalment” and the “monthly fee” for that month reflecting the principal amount of the Instant Loan required to be repaid in that month;
  • (v) the “one-off fee” for the Instant Loan, being an amount determined by us in our absolute discretion from time to time; and

  • (vi) total repayment amount,

and the Instant Loan amount will be credited into your Mox Account.

(c) Once your Instant Loan application has been approved by us, your ‘available to spend’ balance for Mox Credit will be reduced by an amount equal to the total repayment amount (which includes the aggregate of all monthly instalments and the one-off fee payable for the Instant Loan). Your available to spend for Mox Credit will be restored progressively as the one-off fee and each monthly instalment are actually received by us.

15. Interest, fees and charges for Instant Loan

We may charge interest, fees and charges on an Instant Loan. We will notify you from time to time of the interest rates and fees and charges as well as the frequency of payment and calculation methods. The interest rates and amount of any fees and charges may vary across your Instant Loans. Unless we notify you otherwise, the interest rates, fees and charges set out in our fee schedule and the Instant Loan Key Facts Statement will apply.

16. How to pay an Instant Loan

(a) The one-off fee for an Instant Loan will be charged to Mox Credit as soon as your Instant Loan application has been approved.

(b) Each monthly instalment for an Instant Loan will be charged to Mox Credit on a monthly basis for the number of months of the Instant Loan from one month after the Instant Loan has been approved (and was credited into your Mox Account).

(c) Any amounts charged to Mox Credit for an Instant Loan will be effected and processed as a Mox Credit transaction. They will show on your Mox Credit statement and be payable by you in accordance with clause 6 of this Schedule 3 above (which also sets out what happens if you don’t pay and how we allocate your payments).

(d) To remind you – if we do not receive your Mox Credit statement balance (which will include any monthly instalment and one-off fee for an Instant Loan) in full on or before the payment due date, we may:

  • (i) charge you interest daily at the applicable interest rate, as set out in the Mox Credit Key Facts Statement;
  • (ii) demand immediate payment of all your outstanding Mox Credit balance (including any interest, fees and charges); and
  • (iii) set off, debit, withhold or transfer all your outstanding Mox Credit balance (including any interest, fees and charges) from any of your accounts with us.

The “Interest Free Period” set out in the Mox Credit Key Facts Statement does not apply if we do not receive your Mox Credit statement balance in full on or before the payment due date.

(e) Please tell us as soon as possible if you have any difficulty in repaying or servicing an Instant Loan over the number of months of the Instant Loan.

17. Cancellation and early repayment of Instant Loan

(a) Once we notify you that your application for an Instant Loan has been approved, you will not be able to cancel the Instant Loan, but you can pay the Instant Loan early in full at any time.

(b) We only allow early repayment of an Instant Loan in full – we do not allow partial repayment of an Instant Loan.

(c) Once you request to repay your entire Instant Loan early, we will charge to Mox Credit the following amounts (to the extent not previously charged to Mox Credit or repaid by you):

  • (i) any interest on your Instant Loan which has accrued up to the date you request the early repayment;
  • (ii) the aggregate of all remaining monthly principal repayment amount portion(s) of the remaining monthly instalments; and
  • (iii) any applicable fees (such as an early repayment fee or the one-off fee).

These amounts will be shown on your Mox Credit statement and be payable by you in accordance with clause 6 of this Schedule 3 above (which also sets out what happens if you don’t pay and how we allocate your payments). We will not refund any interest, fees or charges you have paid for an Instant Loan if you repay an entire Instant Loan early. Any request you make to repay your entire Instant Loan early is irrevocable.

(d) At any time in our absolute discretion Mox may cancel or suspend an Instant Loan and has the right to:

  • (i) charge to Mox Credit the aggregate of all remaining monthly instalments (or any portion thereof) and the one-off fee not previously charged in relation to all or any part of an Instant Loan, and apply an early repayment fee; and
  • (ii) demand immediate repayment of all sums outstanding for any Instant Loan, and apply an early repayment fee, regardless of whether the amount is set out in a Mox Credit statement or due and payable as at the date of our demand.

We may set off, debit, withhold or transfer from any of your accounts at Mox to pay any amount you owe us.

(e) Before cancelling your use of Mox Credit, you must repay any Instant Loan in full – including the aggregate of all remaining monthly instalments (or any portion thereof), the one-off fee and any other applicable interest, fees and charges.

Last updated: 8 September 2021.