We welcome you to the Mox Bank Limited (Mox/ we/ us) community, where we are committed to engaging and serving you in a timely, open and transparent manner.
To maintain a respectful and safe community for all users, we ask and expect you to follow these guidelines when using our social media channels (including Facebook, Instagram, YouTube and LinkedIn):
Keep your personal information safe. Be aware that social media is a public medium and information shared on social media may be accessible by anyone. To safeguard your accounts, do not post any sensitive information such as a Mox Account number, Mox Card number, password, etc. or any other personal details (e.g. HKID or home address) – either yours or anybody else’s, on social media.
We will not ask for your account information or sensitive personal information on social media. At times, we may ask for your contact details if we need further information to assist you. In such cases, please use the Mox app or firstname.lastname@example.org to share this with us. Also, remember we will always only handle your personal data we collect in accordance with our Personal Information Collection Statement.
Respect the community. We reserve the right to remove your comments and if you use any offensive, aggressive, condescending, or inappropriate language, we will remove such comments or posts.
Please stay on topic. Your comments should be related to the topics posted on our social networks. We reserve the right to delete off-topic comments, and remove any marketing materials, commercial content, and other types of “spam” (such as comments that are posted repeatedly).
Do not impersonate any person or falsely claim to belong to or represent any organisation.
By posting on our social media channels, you understand that your posts, and any ideas or techniques contained in them, may be freely used by us in any way and in any media. Please do not submit any ideas or materials that you wish to keep confidential or for which you expect to receive compensation.
We do not endorse or take responsibility for content posted by third parties on our social media channels. This includes text added and uploaded or linked files such as images, video, audio and documents.
Opinions, statements and viewpoints expressed by community participants do not necessarily reflect the opinions or constitute an official position of Mox.
We reserve the right to permanently block individuals or groups who post inappropriate content or otherwise breach these Guidelines.
In the event of any discrepancy or inconsistency between the English and Chinese versions of these guidelines, the English version shall prevail.