Website terms and conditions

Version 2.0

By using our website, you agree to these terms. Please read these terms together with our Personal Information Collection Statement, Privacy Policy and Cookie Policy.

1. Who are we?

(a) We are Mox Bank Limited, i.e. “Mox” and we own (the “website”). Mox is a licensed bank incorporated in Hong Kong, authorized under the Banking Ordinance and supervised by the Hong Kong Monetary Authority.

(b) On this website you’ll find information on Mox, the products and services offered by us and links to other places. The information you’ll find here is for your general viewing only. This website doesn’t contain advice, so we recommend that you obtain professional advice as appropriate.

2. This website is for Hong Kong users

(a) Mox maintains this website from Hong Kong and it is directed at people in Hong Kong.

(b) The material contained on this website may not be appropriate (or even available) for you to use outside Hong Kong. The materials may be restricted by laws in locations outside Hong Kong – you must find out about and observe those restrictions. This website is not intended for distribution to or use by anyone in any jurisdiction where distribution or use breaches any law.

(c) Hong Kong law applies to these terms and disputes will be settled exclusively by Hong Kong courts.

3. Mox products and services

(a) The material on this website is not an offer, recommendation or solicitation by Mox to provide you any products or services.

(b) Mox can decide who will receive our products and services. Our products and services have their own specific terms (and fees and charges) which will apply to you in addition to these terms if you choose to use any such products or services we offer to you.

4. Hyperlinks

(a) This website may contain hyperlinks to third party websites or mobile applications.

(b) Mox does not maintain or control any third party website or mobile application hyperlinked on this website and is not responsible for them – the hyperlinks appear for information purposes and are for your convenience only.

(c) Your access to and use of any third party website or mobile application is at your own risk and subject to the terms of that third party website or mobile application.

(d) Mox is not a party to any contractual arrangements entered into between you and a third party unless Mox expressly specifies or agrees otherwise.

5. Third party contributions

(a) This website may contain materials and other contributions from third parties (including merchants and individuals).

(b) The display of any materials and other contributions from a third party on this website do not:

  • (i) constitute an endorsement by Mox of such materials and contributions (including any opinions expressed by the third party) – any opinions expressed by the third party are those of such third party and no not necessarily reflect the opinions of Mox; or
  • (ii) assert or imply Mox’s endorsement, recommendation, favouring, investigation, verification or monitoring of the third party or their products or services.

(c) Please also note that all offers, products, services, presentations, classes, events or other related activities provided by a third party are subject to the Mox disclaimer on the Mox app and this website.

6. We may send you emails

Emails sent to or from Mox may not be secure. We aren’t responsible for any damage that may occur from emails you send to us, or emails we send to you following your request.


(a) We don’t guarantee that this website will always be available, that it will meet your requirements or that it will not cause damage to your computer system (for example, by a computer virus or other contaminating or destructive properties).

(b) You are responsible for protecting and backing up data and your computer system. We recommend that you scan for computer viruses and other destructive properties.

(c) Mox is not responsible for the accuracy or performance of any third party software that may be used in connection with this website.

8. Disclaimer

(a) Information and materials provided on this website are provided “as is” without any warranty. For example, we don’t provide any warranties as to non-infringement, security, accuracy, fitness for a purpose or freedom from computer viruses.

(b) Mox is not liable for any loss or damage arising from your use of this website. This includes any loss, damage or expense arising from any defect, error, fault, mistake or inaccuracy with this website, its contents (including contents from third parties), or due to any unavailability of this website or any of its contents.

9. Personal data

We will handle your personal data collected from this website in accordance with Mox’s Personal Information Collection Statement (“PICS”). Our PICS may be amended or replaced from time to time – so we recommend that you check for any updates.

10. Indemnity

You agree to indemnify and keep Mox indemnified against any action, liability, cost, claim, loss, damage, proceeding or expense (including legal fees, costs and expenses on a full indemnity basis) suffered or incurred by Mox arising from or which relates to:

(a) your access to and/or use of this website; and

(b) any breach or non-observance of any of these terms by you.

11. We own all intellectual property

(a) All rights (such as copyright) in relation to the contents (such as trademarks, text, graphics, images, links and sounds) on this website are owned by or licensed to Standard Chartered PLC or one of its subsidiaries (including Mox). Unless we have said otherwise, the contents of this website may not be copied, modified, downloaded, distributed, published, reused, reposted, reverse engineered, decompiled or made any use of in any way without our prior written consent.

(b) “Mox”, “Standard Chartered”, “Mox by Standard Chartered”, the “Standard Chartered Logo” and all associated logos (“Trade Marks”) are pending or registered trade marks of Standard Chartered PLC and are used under licence by Mox Bank Limited. You may not use the Trade Marks without prior written consent from Standard Chartered PLC or Mox Bank Limited.

(c) You grant to Mox Bank Limited and our controlling entities a worldwide, royalty-free, perpetual, irrevocable, sub-licensable right and licence to use any information or materials which you submit to Mox using this website for any purpose we deem appropriate, including, without limitation, the copying, modification, transmission, distribution and publication thereof, unless restricted by applicable law. You warrant and will ensure that any such information or material you submit to Mox does not infringe the rights of any third party.

(d) Mox is not under any obligation of confidentiality to you regarding any such information or materials submitted to us while using this website, unless required by law.

12. This website may be out of date and changed; and we may restrict your access

(a) The content on this website may be out of date. We are not required to update it.

(b) We may terminate or restrict your access to this website at any time without cause, liability or notice.

(c) Mox may change any information or materials contained on this website (including these terms) without prior warning or notice. Your use of the website is your consent and acceptance to any changes made to these terms.

(d) The English prevails if there is any inconsistency between the English and Chinese versions of these terms.

Last updated: 13 April 2021.