Frequently asked questions

The big questions

What is Mox?
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Mox is a new virtual bank in Hong Kong backed by Standard Chartered, in partnership with HKT, PCCW and Trip.com. We are the combined power of a well-trusted international banking group, the city’s telecom and lifestyle leader as well as Asia’s largest online travel agency.

Launching in 2020, the bank aims to deliver a suite of retail financial services as well as lifestyle benefits all in one place, growing your money, your world and your possibilities.

*Mox is a licensed bank in Hong Kong under the name of Mox Bank Limited, a subsidiary of Standard Chartered Bank (Hong Kong) Limited.

What is the story behind the brand name Mox and your logo?
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Our brand name Mox was selected from more than 2000 names, after a series of research listening to our potential customers. It reflects the endless opportunities we can create – Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it’s all up for us to define, together.

Our Mox logo and our visual design are inspired by the round shape of a Hong Kong dollar coin, which is also a nod to our roots. We take pride in being one of Hong Kong’s newest virtual banks, complementing Standard Chartered’s heritage of being Hong Kong’s oldest note-issuing bank with over 160 years of experience in serving the community.

The pronunciation of Mox is /mɒks/

What service do you offer?
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Mox is launching with retail banking services. In other words, your day-to-day essentials. There are big plans in the pipeline so watch this space.

Who can open a Mox account?
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You can open a Mox account if you:

  • have a Hong Kong Identity Card (either permanent or non-permanent resident)
  • have a valid Hong Kong residential or mailing address
  • are 18 years old or above
How is a virtual bank different from other banks?
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Good question. Mox operates exclusively on your mobile. There are no branches, no queues, no fixed opening hours. Mox is a clever collaboration between Standard Chartered, HKT, PCCW and Trip.com. Mox aims to deliver a suite of retail financial services as well as lifestyle benefits all in one place, growing your money, your world and your possibilities.

Is my data safe with Mox?
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Being trusted with your money is a big responsibility—and one we don’t take lightly. The security of your account and personal information is very important to us. Data ethics is core to everyone at Mox. For details, please refer to Security at Mox.

How to report suspicious / fraudulent activities?
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If you suspect you’ve been the victim of fraud, please get in touch with us via:

  • the voice call or inbox function in the Mox app
  • hotline at +852 2888 8228
  • email at care@mox.com
I already bank with Standard Chartered, does that mean I automatically get a Mox account?
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No, but that’s okay. Signing up for a Mox account is easy. It only takes a few minutes and you can do it from your mobile.

Is my money safe with Mox?
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Yes, absolutely. Mox is a virtual bank supervised by the Hong Kong Monetary Authority. Your deposits in your account with a term equal to or less than 5 years are protected by the Deposit Protection Scheme in Hong Kong up to HKD500,000 (regardless of the number or amount of deposits).

Where can I find the full terms and conditions of Mox?
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You can find the full terms and conditions on your Mox app.

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