“Jailbreaking” or “rooting” is the process of removing the “protection mechanisms” from your device and allowing the user of the device to install a wide range of unofficial apps that may either tamper with other apps on the device or that may contain malware. As you can imagine, this can leave the jailbroken/rooted device in a vulnerable state, putting information and data on the device at risk, or make the device prone to potential attacks.
To keep your account and information secure, we do not allow jailbroken or rooted devices to be used in order to access the Mox app.
If you decide not to transfer your Mox app to a non-jailbroken/rooted device, you will not be able to access your Mox Account and all other bank functions, and you may be liable for interest, fees and charges on any overdue payments, such as your Mox Credit payments, instalment payments etc.
If you have any questions, please contact our Customer Care Team by our in-app call or live chat. We are happy to help.
Keeping your money and information secure is our top priority. We take pride in using multi-level security procedures, including tools and techniques for encryption, identity verification and fraud prevention, in order to protect your account, transactions and personal information. Visit here to learn more.
If you think you have simply misplaced the Mox Card and want to look first but still take precautions, you can temporarily lock your Mox Card in the app by following the steps below:
Log in to the app
Select “View details” on the Mox Card image on the home screen
Select “Lock card”
If your Mox Card is lost or has been stolen, make sure to first lock the Mox Card and then report it as lost in the app:
Log in to the app
Select “View details” on the Mox Card card image on the home screen
Select “Replace card” and choose “It’s lost” as the replacement reason
Mox will send you a new card and permanently deactivate the old card. You can also consider reporting the loss to the police.
When a lost card is reported and replaced, you will be issued a new card number. Please remember to change any recurring transactions (e.g. your mobile subscription) to your new card number. For assistance, feel free to contact us in the app by selecting “Contact us” in the menu.
Phishing is the fraudulent attempt to obtain sensitive information such as usernames, passwords, and card details by disguising oneself as a trustworthy entity in an electronic communication (e.g. email). For example, phishing emails will almost always tell you to click on a link that takes you to a site which imitate true brands, such as our Mox brand, where your personal information is requested. In addition to fraudulent emails/websites, scammers can also establish fraudulent mobile applications imitating our brand to compromise your accounts and trick you in divulging your personal information.
If you receive a suspicious email or phone call claiming to be from us, please report the incident via email to email@example.com, or forward the email with the attachments included and you should then delete the email straight away. In addition, please contact our Customer Care Team via the following ways immediately if you suspect any unauthorized access or transactions on your account:
The voice call or live chat function in the Mox app
Yes, with your Mox Card you can buy securely at online stores with Mastercard SecureCode.
When making a purchase online, you will receive an SMS carrying a passcode, which you need to input to enable the purchase. With this, the system will authenticate that it is you, and not another person, who want to make this payment.
If you receive a SMS with a passcode to make an online purchase that wasn’t initiated by you, please get in touch with us through Mox app immediately.
Mox may contact you through pre-recorded message for account or card irregularities but Mox will never ask for verification via recorded message. If we suspect any suspicious activities on your Mox card or Mox app, we will contact you via live phone call.