Frequently asked questions

Mox Account
What is Mox account?
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Your Mox Account is the account you use for everyday transactions. You can:

  • save HKD or foreign currencies;
  • spend HKD from your Mox Account;
  • withdraw money from an ATM from your HKD deposits in your Mox Account;
  • transfer or receive HKD to or from others; and
  • receive refunds in HKD (if the purchase was made from your Mox Account).
Where can I find my account number?
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  1. Log in to the Mox app
  2. Go to the “Accounts” tab
  3. Select your Mox account
  4. View account information including bank code, branch code and account number
How can I close the account?
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It’s sad to see you go but Mox respects your decision. We really want to know why so we can keep improving ourselves.

  1. Log in to the Mox app
  2. Go to the side menu and select “Settings”
  3. Select “Account Settings”
  4. Select “Close the Mox account” and fill in details
How do I deposit money into my Mox account?
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Currently, Mox only supports transfers in HKD. There are two ways to deposit or transfer HKD into your Mox Account:

Via the Mox app

  • Log in to the Mox app.
  • Select “Add Money” on home page and set up an add money rule to transfer money in from another bank.

From other banks

  • using the Faster Payment System (FPS) to transfer money from any bank, free of charge, or
  • setting up standing instructions from other bank accounts and regularly transferring money into your Mox Account.

You can start earning daily interest as soon as there is money in your Mox account.

How do I withdraw money from my Mox account?
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You can use your Mox Card with any JETCO ATM and Mastercard ATM networks globally to withdraw your HKD deposits in your Mox Account. Please note that, currently, you cannot make any cash withdrawals from any foreign currency deposits in your Mox Account.

Deposit Interest
What is the interest rate that applies to deposits in my Mox Account?
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For HKD deposits held in your Mox Account (including your Goal account(s)), you will earn 0.3% p.a. savings interest on up to HKD500,000.

You will earn 0.01% p.a. interest on all foreign currency deposits held in your Mox Account. Foreign currencies Mox offers currently include AUD, CAD, CNY, EUR, GBP, JPY, NZD, SGD and USD.

Interest for all currencies will be calculated on a 365-day basis (even in leap years).

How often is interest on my savings paid into my account?
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Every day! Interest will be given to you daily, including weekends and public holidays.

Statement
Where can I see my monthly statements?
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You can view and download all your statements in "Accounts" or "Activity":

  1. Log in to the Mox app
  2. Go to the “Accounts” or "Activity" at the homepage
  3. Select “View statement” in the menu
How can I request a paper statement?
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You can download your statement in the app and print. If you would like to receive printed statements, please contact us in the app. A HKD50 service fee applies per copy.

Will I be notified when my statement is ready?
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Yes, you’ll receive an email notification on the day that it’s ready. Statement for a calendar month will be generated within the next month.

Goal Account
What is Goal?
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Goal is where you can create different saving goals. You can name, organise and customise these to help you set aside money for different reasons.

Plus, you can move money between your Mox Account and Goal(s) and still earn interest on your total deposits across those accounts (terms and conditions apply).

Currently, Goal accounts only support HKD deposits.

How many Goals can I have at most?
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We know you are probably saving up for different purposes at the same time, but let’s keep it at a maximum of 5 Goals to focus on your key priorities.

Can I withdraw money from a Goal, before its due date?
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Yep! You can move money from your Goal to your Mox account, whenever you want.

Time Deposit
Which currencies can I place in my Time Deposit Account(s)?
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Mox currently offers time deposits in Hong Kong Dollars. Stay tuned as we are working on introducing time deposit for more currencies!

Can I place a time deposit anytime?
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Yes! You can do so on the Mox app 24/7 even on weekends and public holidays, so you can manage your funds any day, any time you want.

What are the minimum and maximum principal amounts for each of my Time Deposit Account?
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You can place a time deposit with just HKD1. The maximum principal amount varies for time deposit of different tenors, and you can find these details on the Mox app while creating a time deposit.

Are there any fees for early withdrawal of my time deposits?
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Mox understands the importance of having the flexibility to move your funds, especially for rainy days. That’s why you can enjoy ‘zero’ fees if you decide to withdraw the funds in your Time Deposit Account(s) before the maturity date! However, please note that this means you would be forfeiting all the interest that would have been payable upon maturity.