Frequently asked questions

Terms & Conditions
Where can I find the Personal Information Collection Statement (PICS)?
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You can view the terms and conditions relating to PICS on our website here.

To view terms and conditions in the app, you can:

  1. Go to the side menu
  2. Select “About us”
Terms and Conditions
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Terms and conditions will be updated from when the products and services are on offer to you.

To view our terms and conditions in the Mox app, you can:

  1. Go to the side menu
  2. Select “About us”
Fees & Charges
Fees & Charges
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Please click here to review our fees and charges.

Customer Care
Customer Care
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To contact us, you can:

  1. Use the voice call or live chat function in the app
  2. Call us on +852 2888 8228
  3. Email us at care@mox.com
  4. Write to us at 39/F, Oxford House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong
Where can I share my feedback, suggestions or compliments with Mox?
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Mox always welcomes your feedback as this helps us serve you better. Tell us how we’re doing via any of the channels below:

  1. Use the in-app call or live chat functions in the Mox app
  2. Call us on +852 2888 8228
  3. Email us at care@mox.com
  4. Write to us at 39/F, Oxford House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong

Once your feedback is received, we’ll take the following steps:

  1. Acknowledge receipt of your feedback;
  2. Review your feedback and conduct investigation; and
  3. Respond to the matters that you have raised.

If your feedback is conveyed via a third party, we will contact you directly to protect your privacy.