Frequently asked questions

Mox’s Personal Instalment Loan is a convenient means for you to get extra cash, to be paid back over a period of your own choice of up to 60 months.

You can manage your Personal Instalment Loans separately from your Mox Credit Card, making it easier to track your finances.

The minimum principal amount of a Personal Instalment Loan is HKD5,000, and thereafter in multiples of the Hong Kong dollar amount as displayed in the Mox app when you apply for a Personal Instalment Loan.

The maximum principal amount of a Personal Instalment Loan depends on various factors including but not limited to your income, credit history, and your use of other credit products.

You can have up to 5 outstanding Personal Instalment Loans at the same time.

You can apply for tenors of 6, 12, 18, 24, 36, 48, 54 and 60 months as repayment period, subject to our evaluation and final approval.

No document is required! Once your Personal Instalment Loan is submitted, your application will be evaluated, and you will know whether it is approved right away.

We evaluate each Personal Instalment Loan application carefully and provide a decision accordingly. Common reasons for declining applications can be a result of your credit history, your current use of other credit products as well as various other factors.

Upon approval, we will transfer the proceeds into your Mox Account for you to use right away.

Yes.

Cooling-Off Period is the period beginning on the day your Personal Instalment Loans is set up and the following 7 calendar days. During this period, we will waive the early repayment fee if you choose to repay your Personal Instalment Loans early. Please note, we will continue to charge the one-off fee (if any) and any interest that has accrued up to the early repayment date that you agreed with us.

You can apply to repay your Personal Instalment Loan during the Cooling-Off Period in the Mox app, under the details page of the respective loan.

Your monthly instalment due dates will be set out on the loan repayment schedule on your Mox app. Please observe the due dates clearly and arrange your payments accordingly.

You are required to set up monthly transfer instructions from your Mox Account to automatically transfer money into your Personal Instalment Loan account for repayment.

Please be reminded to fund your Mox Account as early as possible before the payment due dates to avoid incurring any additional interest, fees and charges.

Yes.

If you early repay your loan during the Cooling-Off Period, we will waive the early repayment fee. Otherwise, we will apply an early repayment fee of 2.5% of the aggregate monthly principal repayment amount(s) of the Personal Instalment Loan outstanding.

We will charge the one-off fee (if any) and any interest that has accrued on the Personal Instalment Loan, up to the early repayment date that you agreed with us, even if you repay your Personal Instalment Loan during the Cooling-Off Period.

If you have any difficulty repaying any amount outstanding under a Personal Loan product we provide to you, please let us know as soon as possible.

Mox’s Debt Consolidation Loan is a means for you to consolidate your outstanding debts from various financial institutions into one loan with manageable monthly payment, to be paid back over a period of your own choice of up to 84 months.

The minimum principal amount of a Debt Consolidation Loan is HKD5,000, and thereafter in multiples of the Hong Kong dollar amount as displayed in the Mox app when you apply for it.

The maximum principal amount of a Debt Consolidation Loan is HKD2,000,000, but the actual amount you will finally be approved for depends on various factors including but not limited to your income, credit history, and your use of other credit products.

You can apply for tenors of 12, 24, 36, 48, 60, 72 or 84 months as a repayment period, subject to our evaluation and final approval.

The validity period of a Debt Consolidation Loan approved by us varies on a case-by-case basis. Please check your Mox app for the date before which you can accept the offer.

We evaluate each Debt Consolidation Loan application carefully and provide a decision accordingly. Common reasons for declining applications can be a result of your credit history, your current use of other credit products as well as various other factors.

We will let you know the ways through which the loan amount is provided to you on the Mox app, mainly through the issuance of cashier’s order(s) for you to arrange the settlement of your debts at other financial institutions.

Please ensure the repayment of such outstanding balances is completed within one month of the set up date of your Debt Consolidation Loan. You must provide us with the evidence of such repayment upon our request. If you cannot provide such evidence or apply the proceeds of the cashier’s order for any purpose other than that approved by us, we have the right to cancel your Debt Consolidation Loan and demand immediate repayment.

Interest on a Debt Consolidation Loan will accrue once it is set up, even if you have not received the cashier’s order(s) or settled your debts at other financial institution(s).

Yes.

Cooling-Off Period is the period beginning on the day your Debt Consolidation Loan is set up and the following 7 calendar days. During this period, we will waive the early repayment fee if you choose to repay your Debt Consolidation Loan early. Please note, we will continue to charge the one-off fee (if any) and any interest that has accrued up to the early repayment date that you agreed with us.

You can apply to repay your Debt Consolidation Loan during the Cooling-Off Period in the Mox app, under the details page of the respective loan.

You are required to set up monthly transfer instructions from your Mox Account to automatically transfer money into your Debt Consolidation Loan account for repayment.

Please be reminded to fund your Mox Account as early as possible before the payment due dates to avoid incurring any additional interest, fees and charges.

Yes.

If you early repay your loan during the Cooling-Off Period, we will waive the early repayment fee. Otherwise, we will apply an early repayment fee of 2.5% of the outstanding amount of the Debt Consolidation Loan.

We will charge the one-off fee (if any) and any interest that has accrued on the Debt Consolidation Loan, up to the early repayment date that you agreed with us, even if you repay your Debt Consolidation Loan during the Cooling-Off Period.

If you have any difficulty repaying any amount outstanding under your Debt Consolidation Loan we provide to you, please let us know as soon as possible.