Frequently asked questions

Mox Earn is the merchant offers space in your Mox app where you can discover and unlock local and overseas merchant offers.

Yes, you need to enrol for Mox Earn to unlock all merchant offers and view their promotion details.

To enrol, you need to agree and consent “Mox Earn privacy notice and consent”.

Not all offers require “join”. Individual offers have different requirements, please refer to the offer detail page in Mox app.

You must join before making the transaction. Cash rewards will not be rewarded if you join the offer after the transaction.

For some selected offers, it may take up to 14 days after enrollment for the offer to become visible in Mox Earn. Please come back to Mox Earn later.

Yes, you need to join from time to time when new offer(s) become available to you.

Yes, if you have provided direct marketing consent to Mox, selected offers will be sent to you by email or push notification.

Please check the specific terms and conditions in the individual merchant offer page. Some offers provide instant rebates, and you will receive a push notification upon successful qualification. For non-instant rebate offers, if you qualify, the cash reward will be credited within 30 calendar days after completing the requirements.

Some merchant offers are personalised and exclusively pushed to specific customers based on their transaction history. Therefore, the offers available to you may differ from those available to others.

• If your card is linked to credit: your Mox Credit account
• If your card is linked to debit: your bank account

You can find your reward status on the merchant offer page. Got to “Mox Earn” > “View your progress now!” > Find the merchant offer page under “My progress”.

Or, on your statement as "Mox Earn".

No.

You may:

• Email to care@mox.com

• In-app call or live chat feature

• Calling +852 2888 8228

You may opt out of Mox Earn at any time via:

• Email to care@mox.com

• In-app call or live chat feature

• Calling +852 2888 8228

Upon opt-out, you will receive a confirmation email once this is processed. After this email is received:

• (a) All offers made available in Mox Earn will be immediately deactivated/unavailable

• (b) You will not earn any rewards for any transactions made from the effective date of opt-out onwards, regardless of whether you had previously joined such offer

• (c) Rewards for eligible transactions made before the effective date of opt-out remain valid if the transaction meets the required conditions

Yes, re-enrolment is permitted. You can enrol for Mox Earn in Mox app. However, your eligibility for new rewards recommences from the re-enrolment date only. No backdated rewards apply.

You will still receive rewards for eligible transactions under Mastercard Travel Rewards offers you have already activated in accordance with the relevant terms and conditions.  

Please contact our Customer Care Team via in-app call or online chat in the Mox app. 

Please view the offers via the new merchant offer hub "Mox Earn” in Mox app.