5 min read

Our First Generation of Mox Customers

Mox opens its services to selected external customers, ushering in a new era of banking for Hong Kong

Our First Generation of Mox Customers

Mox Bank Limited (“Mox”) is now available on an invitation basis to selected external customers, following its brand launch in March. The aim of this external pilot is to gather feedback from customers and prepare Mox for a launch to the broader public later this year. We will continue to welcome more and more people to experience Mox.

Deniz Güven, CEO of Mox, said: “Thank you for giving our new brand such a warm welcome! This external pilot is a critical step for selected external customers to use Mox, share their feedback with us and help us to refine our services. We are excited about this co-creation of Mox with customers, as we seek to make banking easier, simpler and more delightful. Mox is in the business of trust, and our goal is to win your heart share. We are delighted to begin this journey with our first generation of Mox customers.”

Mox aims to help everyone in Hong Kong grow – your money, your world, your possibilities. Here are some of the features that our first customers will be enjoying:

  1. Open your new account in minutes: No paperwork, no waiting. Get your bank account and digital Mox Card instantly. No minimum balance requirements, and opening an account is completely free.
  2. A new way for you to save: Set up your Goals, name them as you like and track your progress in real time. Use the Savings Calculator and other tools to automate your saving. Easily create a Goal account to build towards your next target with insights and information.
  3. YOU-centric banking: Grow your money with no lock-in period. Name your own account; lock and unlock your Mox Card; decide how your account, card and customer service work. Mox follows you.
  4. Have your say in banking: At Mox, everything we do is based on extensive research to identify what truly matters to you and to solve real pain points. We want to make banking simple and delightful, together with our Generation Mox customers.
  5. Ensuring your security with Asia’s first all-in-one numberless bank card: Together with Mastercard, we are launching the next generation digital-first card – one card for all purchases and ATM cash withdrawals. Mox, with the technology behind it, is the first bank in Asia to launch an all-in-one numberless bank card. The physical Mox Card is completely numberless, reducing your risk of losing personal information.
  6. Get your card, tap to your phone, done: For your physical all-in-one bank card, we are bringing another market first with one tap activation via NFC technology. No more call centres.
  7. Your banking made easy: You can start banking immediately once your Mox account is open. Monitor real-time account activity and balance with instant categorisation of your transactions. Enjoy ATM services at over 2,000 Jetco ATMs in Hong Kong for free, and all ATMs globally that accept Mastercard cards.
  8. Your security and privacy: Being trusted with your data and your money is a big responsibility – and one we do not take lightly. Keeping your money and information secure is our top priority. Our account-opening process includes best-in-class identity verification and fraud prevention techniques. We use multi-level security procedures, including tools and techniques for encryption, identity verification and fraud prevention, in order to protect your account, transactions and personal information. Read more about our Security at Mox.
Live life to the Mox

We will continue to welcome more people to experience Mox. We are working tirelessly to bring a new banking experience to Hong Kong, which we aim to make available to the public later this year. Follow us on mox.com and LinkedIn to get our latest updates.

*Please note that the Mox app screens and features stated here are subject to our legal terms and conditions and to change. The Mox app available for download and use may be different to the version described here.

09 Apr 2020
5 min read