Mox Unveils Travel Pick & Go: Smart Insurance for Modern Travellers

HONG KONG – November 25, 2025 – Mox Bank Limited (“Mox”), launched Travel Pick & Go, a revolutionary customisable travel insurance solution designed to empower every traveller’s unique journey. Exclusively available to Mox customers through the intuitive Mox app in just a few taps, this innovative product allows travellers to choose their coverage from three comprehensive plans up to HKD1,200,000 medical protection. Optional add-ons are also available at just HKD2 a day, providing extra coverage tailored to their travel destinations, including injuries during a ski holiday or missed overseas concerts due to illness, etc.

To kick off the festive travel rush, Mox is offering an introductory promotion where Mox customers can enjoy up to 40% discount on Travel Pick & Go plans.

Extra peace of mind from just HKD2 a day

Mox announced the launch of Mox Insure in July 2025, a significant leap toward reimagining protection for Hong Kong consumers. As the holiday season approaches, Mox and QBE Hongkong & Shanghai Insurance Limited (“QBE”) are making it easier than ever to safeguard dream getaways with the groundbreaking launch of travel insurance – Travel Pick & Go.

Underwritten by QBE, it is designed with Mox customers’ top concerns in mind, blending comprehensive core coverage with flexible enhancements tailored to real-world travel scenarios and celebrating individuality with five unique add-ons crafted for diverse adventures.

Travel Pick & Go offers three plans (Basic, Value, and Max) delivering ready-to-use comprehensive protection. Depending on the needs, Mox customers can boost their protection by picking up to five add-ons, each priced from just HKD2 a day, allowing extra peace of mind at minimal costs.

The five customisable components include:

• Theft of Mobile Phones - Get compensated if their phones are stolen or damaged due to robbery or burglary while travelling.
• Fraudulent Use of Personal Credit Cards - Get protected against unauthorised card charges while abroad.
• Missed Events - Get compensated for tickets to overseas events, including sports, concerts, museums, or theme parks, if customers are unable to attend due to sickness, emergencies, or transport breakdown – receive additional coverage if you purchased tickets using your Mox card.
• Adventurous Sports Extension - Add extra protection when customers ski, surf, or participate in other recreational or adventurous sports abroad.
• Food Poisoning Allowance - Get an allowance if diagnosed with food poisoning during a trip, so you can recover worry free.

Jayant Bhatia, Chief Business Officer of Mox, said, “Riding on the successful launch of ‘Personal Accident Cushion’ with QBE, we collaborated to create Travel Pick & Go that breaks free from rigid models, letting our Mox Insure customers curate coverage that matches their lifestyle - whether chasing thrills in the snow or savouring street food in warmer climates. Every trip tells a story, and it deserves protection as unique as the travellers themselves. With Travel Pick and Go, we're inspiring confidence to go further, enabling our customers to design their journeys and define their coverage”.

Lei Yu, CEO of QBE North Asia, said, “The launch of Mox’s first travel insurance product marks an exciting new chapter in our exclusive strategic partnership with the bank. In today’s fast-paced world, travellers want protection that is instantaneous, transparent, and effortlessly accessible right from their mobile devices. By combining Mox’s seamless digital experience with QBE’s underwriting expertise and global claims network, we’re making comprehensive travel coverage simpler, smarter, and more reassuring than ever before – exactly when and where customers need it most.”

Comprehensive base coverage with flexible enhancements

Travel Pick and Go offers seamless coverage starting from medical expenses of up to HKD1,200,000 and personal accident protection up to HKD1,000,000. Customers can choose from three simple plans - Basic, Value & Max to suit their needs. All plans come packed with protection:

• Medical expenses - including Chinese medicine practitioner & physiotherapy.
• Comprehensive travel coverage - trip cancellation, curtailment, rerouting, baggage & travel delay, missed events, rental vehicle excess waiver, and more.
• Protect your home, belongings and more - coverage for theft of mobile phones, fraudulent use of credit cards, emergency cash, home contents protection.
• 24/7 worldwide assistance - round-the-clock support, wherever customers are.
• Personal accident - coverage for death, disablement, or serious burns.

Special launch offer with up to 40% discount

To unlock the coverage with up to 40% discount on Travel Pick & Go is effortless:

1. Open the Mox app and tap 'More' > 'Insurance'.
2. Select 'Travel Pick & Go' and choose a plan.
3. Customise the coverage with add-ons, then complete the on-screen steps to get protected.

Travel insurance shouldn't slow you down. With Travel Pick & Go, it's all about smart, mobile-first protection that moves at your pace. Ready, set, go!

The above information is intended as a general summary of information for reference only. Please refer to the actual policy for the exact terms, conditions and exclusions of the plan. For more details or to purchase, visit the Mox app or mox.com/mox-travel-pick-and-go.

To learn more about Mox, please visit: mox.com.

For media enquiries, please contact:

Mox Bank Limited
Priscilla Wat / Franky Chan
Email: media@mox.com

Paradigm Consulting
Ralph Lee / Lauren Hui
Email: mox@paradigmconsulting.com.hk

Belmont Communications representing QBE Hong Kong
Adrian Bebbington Wong
Email: qbe.asia@belmontcomms.co

About Mox Bank Limited (“Mox”)

Mox is a pioneering digital bank licensed in Hong Kong, and a registered institution (CE number: BNO808) powered by Standard Chartered in partnership with PCCW, HKT and Trip.com. Launched in September 2020, Mox is reimagining banking, empowering possibilities, and setting global benchmarks for digital banking from Hong Kong.

Mox is well on track to be the number one digital bank for cards, lending and wealth. In 2025, Mox is ranked as the number one digital bank in Hong Kong in Neobank Ranking 2025 by The Banker, a publication by Financial Times. It was also awarded the Best Digital Bank in Hong Kong by The Asian Banker for three consecutive years, and the Digital Bank of the Year in Hong Kong by Asian Banking & Finance for two years in a row. In 2024, the bank was also recognised as the Best Digital Bank for CX in Hong Kong and in Asia Pacific by The Digital Banker Digital CX Awards, and as one of Asia’s Top 5 mobile banking app and the number one Hong Kong digital banking app in Sia Partners’ 2024 International Mobile Banking Benchmark. Mox Credit Card held its position as the seventh-largest credit card portfolio among all retail banks in Hong Kong . Through a scalable platform, lower cost-to-serve, top-notch customer experience and the unique promise of safe, simple, smart, and fun banking, Mox has found immense affinity among Hong Kong customers: Mox app is the top-rated Hong Kong digital banking app in Apple App Store in Hong Kong , scoring 4.8 out of 5. Mox's influence extends beyond Hong Kong, as shown by the company's technology and know-how being transferred to Trust Bank in Singapore.

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About QBE Hong Kong

QBE Hong Kong is part of QBE Insurance Group and has been serving Hong Kong for more than a century. Today, QBE Hong Kong operations include QBE Hongkong & Shanghai Insurance Limited and QBE Mortgage Insurance (Asia) Limited. As a leading general insurer, QBE Hong Kong provides a comprehensive range of non-life insurance solutions for both business and personal customers. QBE Hong Kong operates through an extensive network of professional insurance agents and brokers. QBE Hong Kong is part of the QBE Insurance Group, a general insurance and reinsurance company.

To learn more about QBE Hong Kong, please visit www.qbe.com/hk

Disclaimers

Mox Insure is an insurance distribution service offered by Mox. We are not the insurer.

This policy is underwritten by QBE Hongkong & Shanghai Insurance Limited ("QBE Hong Kong") which is a general insurer, authorised and regulated by the Insurance Authority of Hong Kong (License No. 11788). Mox Bank Limited (“Mox”) is an insurance agent appointed by QBE Hong Kong (Insurance Agency License No. GA1073). Mox and QBE Hong Kong have entered into an Exclusive Distribution Agreement under which Mox has been engaged to distribute QBE Hong Kong’s products.

Mox disclaims all information related to insurance on the Mox app and/or our website. Such information is intended as a general summary and is for reference only, should not be used as a basis for making decisions and are subject to terms and conditions which are not detailed in the Mox app and/or our website. If there is any discrepancy between the information contained in the Mox app and/or our website and the policy documents, the policy documents shall prevail. For the exact terms and conditions and details of the exclusions, please refer to the policy documents or contact QBE Hong Kong.

Important notes

1. For an Insured Person’s trip to be covered by the policy, their trip must be planned as a round trip from Hong Kong, with Hong Kong as the intended departure and return point.

2. In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between you and Mox out of the selling process or processing of the related transaction, Mox will enter into a Financial Dispute Resolution Scheme process with you. However, any dispute over the contractual terms of the insurance product should be resolved directly between you and QBE Hong Kong.

3. Effective from 1st January 2018, the Insurance Authority has imposed a levy (“IA Levy”) on all insurance policies (except for certain exempted insurance classes) at their applicable rates. Policyholders are required to pay the IA Levy. For further information, please visit www.ia.org.hk.

4. Once the policy has been issued, both the premium and IA Levy are non-refundable.