Mox alerts the public of phishing SMS

Hong Kong, 22 August 2024 – Mox Bank Limited (‘Mox Bank’) would like to alert its customers and the public of the following suspicious SMS message purported to be from Mox Bank.

This phishing SMS message is not related to Mox Bank. To help customers identify a Mox Bank SMS instantly, we have participated in the SMS Sender Registration Scheme. We use registered sender IDs including #MoxBank, #MoxSMS and #MoxInfo when sending one-way SMS to mobile users. Customers should also note that “Mox Bank” is no longer used as the sender ID.

The public should also keep their login credentials safe. We would like to remind our customers and the public that Mox Bank will not, 1) send SMS or email messages with embedded hyperlinks directing customers to download or login to the Mox app to carry out transactions, or 2) request sensitive personal information or credit card details from customers through hyperlinks.

Our official and only website is mox.com and all Mox Bank transactions are conducted only via the Mox app which should only be downloaded from the official Apple App Store and Google Play. Mox Bank services are not available on any website. Apps downloaded from other channels, including unauthorised websites or unauthorised app stores, may result in theft of your sensitive information or expose you to malware.

Customers should not visit or click any suspicious links, download any suspicious files, or provide any information to a doubtful third party or website. If in doubt, please independently verify the third party before providing any information to them – and for anything related to ‘mox’, please contact us directly.

For more information on how to keep your account safe, please visit the Security Tips page on our Mox Bank website.

If customers are concerned that you may have disclosed sensitive personal information or conducted any financial transactions in association with the phishing message, please report your case to the Police or the Cyber Security and Technology Crime Bureau (CSTCB) of the Hong Kong Police Force. Customers can also contact us via our 24-hour customer service hotline at +852 2888 8228 or email at care@mox.com for assistance.