I believe banks are in the business of trust. Being entrusted with your personal information and your money is our biggest privilege and keeping your information and money secure is our top priority. As the saying goes, trust takes years to build, seconds to break and forever to repair. Having worked in risk management for over 15 years and now serving as the Chief Risk Officer of Mox, I could not agree more.
Risk management has come a long way over these years. Many banks – including Mox – are leveraging the latest technology to protect customers while reducing the friction. Take for example earlier news reports of a major hotel chain impacted by a sizable data breach where customer information was exposed. This kind of risk is real and is in our everyday life. The exposed information could be used by potential bad actors to impersonate individuals to access bank accounts. So how do we build a bank which, as part of our design, caters to such risks and keeps your money safe with us?
At Mox, as we are building a brand new bank from the ground-up. What excites me the most is the opportunity to truly re-define risk management in banking from a customer’s perspective.