Frequently asked questions

You can view the terms and conditions relating to PICS on our website here.

To view terms and conditions in the app, you can:

1. Go to the side menu
2. Select “About us”

Terms and conditions will be updated from when the products and services are on offer to you.

To view our terms and conditions in the Mox app, you can:

1. Go to the side menu
2. Select “About us”

Please click here to review our fees and charges.

To contact us, you can:

1. Use the voice call or live chat function in the app
2. Call us on +852 2888 8228
3. Email us at care@mox.com
4. Mail to us at G.P.O. Box 9488, Hong Kong

Mox always welcomes your feedback as this helps us serve you better. Tell us how we’re doing via any of the channels below:

1. Use the in-app call or live chat functions in the Mox app
2. Call us on +852 2888 8228
3. Email us at care@mox.com
4. Mail to us at G.P.O. Box 9488, Hong Kong

Once your feedback / complaint is received, we’ll take the following steps:

1. Acknowledge receipt of your feedback / complaint;
2. Review your feedback and conduct investigation; and
3. Respond to the matters that you have raised within 30 calendar days after receiving a complaint.

If your feedback / complaint is conveyed via a third party, we will contact you directly to protect your privacy.

If you provide further information or raise new allegations after our reply, we will conduct the investigation further and provide a reply to you within 30 calendar days after receiving your appeal for the complaint.