Frequently asked questions

To be eligible to participate in the Mox Scratch Card Promotion, during the Promotion Period, you are required to complete an “Eligible Transaction” that is at least HKD800 on your Mox Card with Mox Credit.

For the definition of ‘Eligible Transaction’, please refer to clause 4 of the Promotion terms and conditions.

Yes. The Redemption Period for a Mox Scratch Card will begin on 20 January 2023 and end on 25 February 2023. If you fail to redeem any Mox Scratch Card during the Redemption Period, any unredeemed Mox Scratch Card and the respective cash reward will be deemed forfeited.

You are eligible to receive up to 5 Mox Scratch Cards during the Promotion Period.

You can find Scratch Cards that you win in the discover page and in the notification centre in your Mox app, by following the steps below:

1. Home > Discover > Scratch Cards
2. Home > notification centre > notification that says you have won a Scratch Card > Scratch Card

The Mox Scratch Card Cash Rewards referable to Mox Scratch Cards that have been successfully redeemed during the Redemption Period will be credited into your Mox Account on or before 25 February 2023.

You need to have Mox app to the latest version.

If you have made an Eligible Transaction before updating your Mox app, you can see notifications in the notification centre but you need to update your Mox app to the latest version in order to redeem or view the the Mox Scratch Card in the discover page

You will be eligible to earn 1% unlimited CashBack on Eligible Transactions on your Mox Card with Mox Credit.

General Terms and Conditions (in particular, see Schedule 1 to the General Terms and Conditions) apply. See also the CashBack table for specific details of our current CashBack offers.

To be eligible for this promotion, simply select ‘Asia Miles’ as your spending reward in the Mox app.