Lead, Deposits Product
About Mox
Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it’s all up for us to define together.
Why Mox
Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox.
Mox rewards you with an array of banking and lifestyle benefits. Who says banking can’t be fun?
Who are we looking for?
We are now looking for a Lead, Deposits Product. This role is reporting into the Head of Deposits and Payments, Tribe Lead. This position is responsible for driving and implementing the strategy for increasing deposits revenue and balances and manage customer engagement through various deposits & payments initiatives.
The person will be responsible for carrying out ongoing segment-wise portfolio review for enhancing business profitability and lead deposits & payments initiatives on a cross-functional basis. To manage deposits customer portfolio in such a fashion as to ensure revenue are in line with budgets. To provide deposit and payment features that enhance the product proposition and customer profitability. To offer deposits & payments programs to maximize deposits revenue and build customer engagement and loyalty.
Responsibilities
- Responsible for product profitability, planning and developing deposits portfolio.
- Drive business strategy and product proposition for deposits to achieve company’s goals.
- Identify areas for development in deposits roadmap in line with business strategies.
- Manage and maintain the development of strong and differentiated and best in class deposits experience. Manage end to end customer journeys.
- Be the voice of customer in the definition of product / service, gain first hand insights of customer’s struggles and define features and functionality to alleviate pain points.
- Conceive and implement new product features and programs to increase deposits revenue, payments penetration and customer engagement KPIs.
- New customer onboarding activation and engagement. Reduce customer inactivity through targeted engagement programs. Activate and increase deposits balance and cross selling on zero / low deposits customers.
- Derive insights and actions from customer data, business results and marketing programs / campaign performance. Work with data analytics to develop customer segmentation modeling to enhance response rate and identify different customer segments with targeted rewards.
- Work closely with stakeholders for delivery in a timely manner with operation efficiency and compliance with policies and procedures.
- Keep abreast of market trend for deposits, payments products, competitors’ latest development and marketing activities to ensure product competitiveness.
Requirements
- 12+ years experience in the deposits business.
- Track record of successful implementation of product variants and innovative customer offerings.
- Demonstrated ability in business planning.
- Strong communication and negotiation skills with the ability to influence outcomes.
- Ability to manage and implement change initiatives by taking ownership and working with all stakeholders.
- Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.
- Good communications skills.
- Fluency in English and Chinese preferred.
To be eligible for internal referrals at Mox Bank, you must be referred by a full time permanent employee of Mox Bank.