Social media community guidelines

We welcome you to the Mox Bank Limited (Mox/ we/ us) community, where we are committed to engaging and serving you in a timely, open and transparent manner.

To maintain a respectful and safe community for all users, we ask and expect you to follow these guidelines when using our social media channels (including Facebook, Instagram, YouTube and LinkedIn):

  • Keep your personal information safe. Be aware that social media is a public medium and information shared on social media may be accessible by anyone. To safeguard your accounts, do not post any sensitive information such as a Mox Account number, Mox Card number, password, etc. or any other personal details (e.g. HKID or home address) – either yours or anybody else’s, on social media.
  • We will not ask for your account information or sensitive personal information on social media. At times, we may ask for your contact details if we need further information to assist you. In such cases, please use the Mox app or care@mox.com to share this with us. Also, remember we will always only handle your personal data we collect in accordance with our Personal Information Collection Statement.
  • Respect the community. We reserve the right to remove your comments and if you use any offensive, aggressive, condescending, or inappropriate language, we will remove such comments or posts.
  • Please stay on topic. Your comments should be related to the topics posted on our social networks. We reserve the right to delete off-topic comments, and remove any marketing materials, commercial content, and other types of “spam” (such as comments that are posted repeatedly).
  • Do not impersonate any person or falsely claim to belong to or represent any organisation.
  • By posting on our social media channels, you understand that your posts, and any ideas or techniques contained in them, may be freely used by us in any way and in any media. Please do not submit any ideas or materials that you wish to keep confidential or for which you expect to receive compensation.
  • We do not endorse or take responsibility for content posted by third parties on our social media channels. This includes text added and uploaded or linked files such as images, video, audio and documents.
  • Opinions, statements and viewpoints expressed by community participants do not necessarily reflect the opinions or constitute an official position of Mox.
  • At times, Mox may link to or partner with third-party websites, social media platforms, mobile apps, and other products and services (“Third Parties”). You may be able to connect with these Third Parties through our social media channels or a platform that we post on, but this does not mean Mox endorses, monitors or has any control over these Third Parties or their activities. As noted in our website terms and conditions the access and use of websites and platforms controlled by these Third Parties are subject to separate terms of use and privacy policies. You should carefully review any Third Party’s sites and terms of use and privacy policy. Mox is not responsible for the content, policies, or activities of Third Parties and you interact with Third Parties at your own risk.
  • We reserve the right to permanently block individuals or groups who post inappropriate content or otherwise breach these Guidelines.

These Guidelines are intended to inform the Mox community of how Mox will use social media and our expectations of Mox customers, staff and third party commentators. You must read these Guidelines along with our Personal Information Collection Statement, Privacy Policy Statement, and website terms and conditions and any other terms that you accept in connection with a Mox Account or that we may provide to you. These Guidelines apply in addition to any such terms, and your use of Mox products and services will remain subject to any such other terms.

These Guidelines were last updated: 14 August 2020.