Trainer, Customer Care
About Mox
Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it’s all up for us to define together.
Why Mox
Mox helps you grow – your money, your world, your possibilities. We equip you with the financial management tools, information and insights you need to make your dreams, big or small, come true.
Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox.
Mox rewards you with an array of banking and lifestyle benefits.
What we are looking for?
We are now looking for a passionate individual to join our Contact Centre. You will work directly with the management of the Contact Centre to monitor the performance of the team, and device ways to improve the overall efficiency and effectiveness of the team. Mox is one of the leading virtual banks in HK. You will work with the top notch individuals from the industry, and leverage on our latest technology to deliver the world class services to our customers.
職責範圍
- Design and conduct on-boarding to new joiners and on-job training in the team.
- Ensure quality service can be delivered to customers.
- Assist the Head/Lead of Contact Centre to monitor training progress.
- Work closely with the relevant teams to identify ways to increase the efficiency in handling the incoming calls and chats, improve the overall customer experience, and promote self-service.
- Work with the Product and Marketing Team on marketing campaigns logistics, FAQs and calls scripts.
要求
- University graduates preferred.
- At least 5 years’ work experience in the customer service team of any financial institution; direct relevant experience an advantage.
- Positive mindset and can-do spirit, doesn’t mind going extra steps.
- Get along with people well.
- Good command of spoken and written Cantonese and English.