Senior Engineer, Digital Workplace

Reporting to the Digital Workplace Technology Lead, the role holder will support Technology Delivery of our Digital Workplace platform. The Digital Workplace consists of anumber of IT services and service offerings including Identity & Access Management, Mac as a Service, Compliance Enforcement, Zero Touch Provisioning. Operating System Management, Software Delivery to desktop, Local Area Network Management etc. You will have responsibility for supporting the effective delivery of all services across the Digital Workplace and contribute to strategy development, technical architecture, budget management, service improvement, customer experience management, service delivery, security compliance & supplier management.

  • Main activities will be mostly connected with designing, building, testing and implementing of the modern workplace technologies in an enterprise environment.

  • Working with service delivery and other IT teams to deliver quality solutions and documentation.

  • Manage escalated issues relating to applications or cloud services through to resolution.

  • Proactively perform maintenance activities, while deploying and documenting technical solutions.

  • Create and maintain a contemporary Modern Workplace environment, continually improving the end user experience.

  • Support the coaching of junior staff to develop technical competencies, support and maintenance skills.

  • 8+ years’ experience with Microsoft 365, Exchange, Teams, SharePoint Online, Active Directory, Software Distribution and Deployment.

  • Well versed with Enterprise Electronic Software Distribution tools like JAMF or VMware.

  • Knowledge of the operation and design of Identify & Access Management products such as Active Directory or Okta.

  • Knowledge of operating cloud IaaS.

  • Knowledge and understanding of Virtual Desktop Environment.

  • Knowledge of Infrastructure as a Code with Ansible / Terraform, GitHub Etc.

  • Experience managing Local Area Network, wireless and network security products and services.

  • The candidate will be responsible for all manner of engineering related to enterprise integration of macOS and optionally iOS / iPadOS within a tightly regulated, Digital Workplace environment.

  • Design and align JAMF and Apple technology with business processes to enhance efficiency.