Senior Anlayst, CDD Operations and Account Investigations

About Mox Bank

Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox!

The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it’s all up for us to define together.

Why Mox

Mox helps you grow – your money, your world, your possibilities. We equip you with the financial management tools, information and insights you need to make your dreams, big or small, come true.

Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox.

Mox rewards you with an array of banking and lifestyle benefits. Who says banking can’t be fun?

Who are we looking for

Reporting to Lead, CDD and Account Investigations(“ CDD & AI Lead”), this position is responsible for executing KYC review including transaction screening and monitoring to account closure. The day-to-day operations support activities including but not limited to CDD review on individual customers, account investigations and account services. This position is required to perform regular process review, workflow enhancement, development and execution of the CDD Policy and Procedures for Mox. As a senior analyst who works closely with FCC, Fraud & product teams would leverage on the latest technology to achieve our goal of striving the balance of risk control and creating a world-class virtual bank experience for our customers.



  • General understanding on retail CDD standard covers individual customers from onboarding to periodic reviews, transaction screening and monitoring.
  • That includes but not limits to CDD review, deceased and bankruptcy handling, liaison with LEA and regulatory bodies for account investigations and providing 1st LoD.
  • support on retail individual account investigations & transaction review.
  • Work with CDD & AI Lead to continuously improve the operation efficiency and customer experiences.
  • Ensure adherence to departmental guidelines as well as compliance of Regulatory requirement and Bank’s policy.
  • Work with CDD & AI Lead for CST/KCI/RCSA/ MI reporting.
  • Execute any other ad hoc tasks assigned by the CDD & AI Lead for business’s needs.


  • 2 year or more experiences in the banking industry (with exposure in operations team is a plus).
  • Familiar with HK Retail Banking KYC or CDD framework.
  • Basic knowledge of local regulatory requirements on retail individual accounts.
  • Knowledge of onboarding process would be an advantage.
  • Able to cope with the fast-changing work environment and ad hoc requests.
  • Attention to details and strong problem solving skills.
  • Report and escalate issues to team manager when required.
  • Proficiency in both English and Chinese.

To be eligible for internal referrals at Mox Bank, you must be referred by a full time permanent employee of Mox Bank.