We are looking for reliable collections officer to assist with the collection of outstanding debts. The collections officer will contact clients and inform them of their debts, negotiate payment plans, and ensure payments are made as soon as possible. You will also be required to provide administrative support and regular reports.It is a challenging but rewarding role. To ensure success as a collections officer, you should have excellent communication, negotiation, and mathematical skills, as well as attention to detail. A skilled Collections Officer should be able to minimize the losses by encouraging customers to pay their outstandings.
Please note that you’ll first be employed by our partner HKT for this position.
Perform dunning calls and demand letters to arrange delinquency account balances and minimize credit losses.
Monitor customer payment’s behaviour, offer assistance and solutions to customers having financial difficulties through negotiation and settlement
Perform day-to-day operations by providing clerical support
Liaise with different internal parties in resolving disputes and outstanding accounts
Contribute to formulate credit policy and related credit system development
Assist manager to ensure good control mechanisms are in place and to ensure satisfactory audit clearance and operational assurance
Handle other credit control issues and ad hoc assignments
Diploma Holder or above in Business Administration, Accounting, Finance or related discipline
Minimum 2 years' work experience in credit management/debt collections operations
Good command of spoken and written English and Chinese
Proactive, outgoing, enthusiastic and sensitive to market/economic environment
Analytical and self-motivated in problem-solving
Can work under pressure
Excellent interpersonal and negotiation skills
Proficiency in Excel, Word & MacOS applications
Customer service experience is a plus