Digital Wallet

Digital wallet terms and conditions

1. Application

You agree to these terms if you add your Mox Card to a digital wallet.

Any terms you agree with your digital wallet provider (including their privacy policy) also apply. We have no control over your digital wallet provider’s change of its terms or privacy policy.

2. Enrolment, eligibility and use of your Mox Card through a digital wallet

To be able to use your Mox Card through a digital wallet on your device, you must have a valid Hong Kong mobile phone number registered with us and follow the enrolment instructions and comply with the eligibility requirements set out in the digital wallet or as provided by us.

We may decline to enrol your Mox Card to a digital wallet, including if:

  • the mobile phone number in our records is incorrect or invalid; or
  • we determine your Mox Card or account is not in good standing or conducted in a proper or satisfactory manner.

Once your Mox Card is successfully enrolled to a digital wallet, you can use your Mox Card through the digital wallet to make contactless payments at merchants (provided they accept contactless payments through a digital wallet). You may also be able to make transactions within the Mox app where payment by a digital wallet is accepted.

We currently do not impose any additional fees for using your Mox Card through a digital wallet. However, your telecommunications or wireless provider may impose fees or charges for your use of a digital wallet, and you are responsible for these. Please make sure you fully understand what, and how much, those fees or charges may be.

Unless the law says otherwise, we may:

  • terminate the use of your Mox Card through a digital wallet;
  • modify or suspend the type or dollar amounts of transactions allowed using the Mox Card through a digital wallet;
  • change your Mox Card’s eligibility for use through a digital wallet; and/or
  • change your Mox Card authentication process.

If we cancel your Mox Card or it is locked, we will disable your ability to use your Mox Card through a digital wallet (even though you may still see a symbol for your Mox Card in your digital wallet or device).

3. Privacy and notifications

You might provide your personal data, Mox Card details and transaction details to the digital wallet provider by enrolling, storing and using your Mox Card through a digital wallet. We have no control of the privacy and security of your personal data and information provided by you to the digital wallet provider, which is governed by the privacy policy of, and any agreement you may have with, the digital wallet provider.

We will display account and transaction details relating to your Mox Card which has been enrolled in a digital wallet. You may be able to customise or decline having such data displayed in a digital wallet. Please check with the digital wallet provider as to whether you can turn off this feature manually.

Notification messages will be sent to you through a digital wallet by us for services notification or alerting you of any security or precautionary measures. We suggest that you do not deactivate the notification function in the digital wallet.

4. Removing, replacing, renewing your card in a digital wallet

You can remove your Mox Card from a digital wallet by following the instructions in your digital wallet, as provided by your digital wallet provider. Once you have removed your Mox Card from a digital wallet, you will have to re-enrol your Mox Card if you wish to use it through a digital wallet again.

If you remove your Mox Card from a digital wallet, you may still continue to use your physical Mox Card and your digital Mox Card on the Mox app for online transactions, provided your Mox Card and account is valid.

Where your Mox Card is replaced, or we issue a new Mox Card to you, the original Mox Card will be rendered inactive from a digital wallet by us. However, we will update your new Mox Card details in the digital wallet as soon as possible so you can use your new Mox Card through the digital wallet again. You will not be required to enrol your new Mox Card through the digital wallet on your device.

Your Mox Card may also be removed from a digital wallet as required by the digital wallet provider – take a look at your digital wallet provider’s terms for details. For security reasons, you might be asked to re-enrol your Mox Card to a digital wallet. If you don’t do so, you will not able to use your Mox Card for any purchase through a digital wallet.

5. Intellectual property

The copyright of the contents, including patents, trade secrets, trademark, service marks, images, graphics, logos displayed (collectively intellectual property) are either owned by or licensed to us or the digital wallet provider. You don’t acquire any ownership to the intellectual property by enrolling or using your Mox Card through a digital wallet.

You agree not to:

  • use, modify, disseminate, edit, adapt or reproduce such intellectual property without our prior consent; or
  • challenge their validity or our ownership of or rights to them.

6. Disclaimers

We are not the provider of digital wallets and we do not give any warranty over the use of a digital wallet.

We are not responsible for the performance of the digital wallet provider or any other third parties regarding any arrangement or agreement you enter into with them in relation to a digital wallet.

There are some things that we are not responsible for because they are out of our control or they relate to how a digital wallet works or some other system that the digital wallet provider uses, including:

  • the performance or operation of your device;
  • the performance or operation of a digital wallet; and
  • if the digital wallet provider stops or suspends you from using a digital wallet or your device no longer works with a digital wallet.

You acknowledge that your use of your Mox Card through a digital wallet may be disrupted or terminated for reasons outside our control, and we will not be liable for any claim arising from or related to your use of (or failure to use) your Mox Card through a digital wallet.

You agree not to carry out any action or otherwise use any device, software or routine to interfere or attempt to interfere with the proper working of your Mox Card or a digital wallet, including circumventing or attempting to circumvent any user authentication or security measures that have been put in place in this respect.

These terms were last updated on 27 March 2020.