Senior Analyst, CDD Operations

About Mox

Mox is built by and for the ones who aspire to

live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it’s all up for us to define together.

Why Mox

Mox helps you grow – your money, your world, your possibilities. We equip you with the financial management tools, information and insights you need to make your dreams, big or small, come true.

Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox.

Mox rewards you with an array of banking and lifestyle benefits. Who says banking can’t be fun?

Who are we looking for

We are currently looking for a Senior Analyst, CDD Operations who will assist on the regular process review, workflow enhancement, development and execution of the CDD Procedures for Mox. Working closely with FCC, Fraud & product teams and leveraging on the latest technology, you will ride on a brand-new KYC and CDD process to the virtual bank retail customers to achieve our goal of creating a world-class virtual bank experience for our customers.

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Responsibilities

  • Conduct individual customers CDD review, Transaction Monitoring and Fraud Investigation.

  • Assist on process review, workflow enhancement and process automation. The process includes customer onboarding, periodic review, transaction monitoring based on the CDD Policy established by the Bank.

  • Responsible for providing support for operations activities including but not limited to account maintenance and account investigation.

  • Prepare MIS report for management review on capacity and ensure the team to adhere to agreed SLA.

  • Perform regular CST/KCI.

Requirements

  • At least 3 years experiences in the Retail Banking Operations related discipline
  • Knowledge in the HK Retail Banking KYC or CDD framework
  • Knowledge of Fraud investigation is an advantage
  • Able to perform hands-on and detailed work
  • Customer facing experience is preferrable but not a must
  • Able to manage multi-tasks and work independently
  • Ability to work with different cultures
  • Willing to stand and work in ambiguity and fast-changing environment
  • Able to communicate effectively with both English and Chinese