Product Owner, Customer and Onboarding

About Mox

Mox is built by and for the ones who aspire to

live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it’s all up for us to define together.

Why Mox

Mox helps you grow – your money, your world, your possibilities. We equip you with the financial management tools, information and insights you need to make your dreams, big or small, come true.

Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox.

Mox rewards you with an array of banking and lifestyle benefits. Who says banking can’t be fun?

Who are we looking for

You will lead a multidisciplinary team as part of a broader portfolio to design, develop and deliver customer journey of account opening, customer profile and lifecycle management. You are a digital native with a natural intuition for design and technology, coupled with a strategic mindset. You are comfortable working in a fast-paced environment with high degrees of ambiguity, get excited by solving complex problems and are happy to roll your sleeves up and get things done.

Apply

Responsibilities

  • Deliver the best-in-class customer onboarding experiences, improve and manage customer lifecycle and profile update journey.

  • Gather, track and manage user comments, bank needs, concept testing, analytics tools.

  • Design, monitor and report on KPIs, measure effectiveness of features and share results and insights, enhance the customer journey or feature accordingly.

  • Work closely with internal stakeholders to consolidate and finalise business requirement, ensure the process are fulfilling the regulatory requirement.

  • Plan for the development timeline and milestone, prioritise the backlog and lead the developers and team to deliver the features and enhancement.

  • Work with UIUX team to design the initiatives and display, advise on the design based on data analysis and customer feedback.

  • Launch new initiatives and projects from end-to-end, includes completing testing and UAT to ensure campaign readiness before public launch.

  • Ensure releases are smooth for both internal and external customers and all services are working as expected.

  • Manage vendor performance, contract engagement and budget settlement.

  • Prepare and complete regular reports, MI and control testing.

Requirements

  • Solid experience in product ownership and platform as well as service delivery with a strong technical background.

  • Fluent English and Cantonese.

  • In-depth knowledge and hands-on experience with agile development methodologies.

  • Knowledge and experience working on Onboarding/ Customer Due Diligence related projects is a plus.

  • Outstanding communication, presentation, and leadership skills.

  • Ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication.

  • Exceptional interpersonal and communication skills.

  • Sharp analytical and problem-solving skills.

  • An ability to think strategically and creatively.

  • Attention to details.