Product Manager, Unsecured Lending

About Mox

Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox!

The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it’s all up for us to define together.

Why Mox

Mox helps you grow – your money, your world, your possibilities. We equip you with the financial management tools, information and insights you need to make your dreams, big or small, come true.

Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox.

Mox rewards you with an array of banking and lifestyle benefits. Who says banking can’t be fun?

Who are we looking for?

You work in a high performing Cards and Lending team to design, develop and run the cards portfolio .

You drive next generation of unsecured products and services that Mox will deliver. Intuition for design and technology, a strategic mindset and spotting opportunities to come naturally to you.

You understand the balance between risk and reward while solving for customer pain points. You are comfortable working in a fast-paced environment with high degrees of ambiguity, great at number crunching, get excited by solving complex problems and are happy to roll your sleeves up and get things done.

Join us now!

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Responsibilities
  • Provide insights into product, technology and market trends in Credit and Debit Cards, pre-empting imminent disruptions and identifying opportunities for acceleration.

  • Working closely with Customer, Risk, Marketing, Growth, UX teams and squads to plan the product features backlog, prioritize, evaluate and deliver the initiatives.

  • Co-create the best-in-class campaigns and interventions to encourage usage and deepen engagement with customers.

  • Do research about cards and lending products, new features, identify possible outbreaking updates or changes within the sector, inform the teams about the changes and possible usage scenarios in our services.

  • Gather, track and manage user comments, bank needs, concept testing, analytics tools.

  • Facilitate the build and testing of operational processes, systems, and reporting capabilities.

  • Design, monitor and report on product KPIs, measure effectiveness of features and sharing results and insights within the organization.

  • Work with vendor partners to develop new features and manage relationships.

Requirements
  • Experience in Credit Cards product management in Hong Kong.

  • Knowledge of card transaction economics.

  • Understanding of customer / card product life cycle.

  • Sharp analytical and problem-solving skills, working knowledge of SQL is a plus.

  • Fluent English and Cantonese (read and write).

  • Outstanding communication, presentation, and leadership skills.

  • Ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication.

  • Exceptional interpersonal and communication skills.

  • An ability to think strategically and creatively.

  • Attention to details.