Lead/Manager, Collections Service

About Mox

Mox is built by and for the ones who aspire to live life to the fullest –we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it’s all up for us to define together.

Why Mox

Mox helps you grow –your money, your world, your possibilities. We equip you with the financial management tools, information and insights you need to make your dreams, big or small, come true. Everything at Mox –from our products, features, to rewards –is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox.

Mox rewards you with an array of banking and lifestyle benefits.

What we are looking for?

We are looking for a Lead/Manager, Collections Service.



  • Formulate and execute the account strategies and action plans for the designated NPL accounts with effective monitoring mechanism in place.
  • Manage and monitor the offshore tele-calling team, the on-shore outside collection agents and solicitor firms performance.
  • Continuously review and evaluate the in-house collection processes and outsourcing strategy to adopt the fast change retail credit environment.
  • Ensure good control mechanisms are in place and complied with Code of Banking Practice and the Bank’s standard.
  • Liaise with internal and external stakeholders to enhance the collection process to maximize debt recovery and minimize the loss rate.
  • To ensure all the relevant external regulations requirements and internal Risk & Compliance policies and procedures are fully executed.
  • Act as the primary contact point for Collection function in Third Party Engagement Management and Business Risk Contingency Management.
  • Provide timely coaching and feedback to subordinate team members when required.


  • Bachelor’s degree or above, preferably in the Banking and Finance, Statistics or Risk Management area.
  • At least 10 years of collection operation / risk management experience in the retail banking industry.
  • Solid knowledge in bank operation processes and systems, especially on the area of dialer and collection infrastructure.
  • Hand on experience on the retail credit collection end-to-end workflow.
  • Excellent leadership and management skill, a proven track record of team management experience is preferable.
  • Good communication, problem solving, negotiation and interpersonal skills.
  • Excellent command of written and spoken English & Chinese.
  • Ability to work independently and under tight deadlines and time pressure

To be eligible for internal referrals at Mox Bank, you must be referred by a full time permanent employee of Mox Bank.