Lead, Fraud Risk Operations

About Mox

Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox!

The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it’s all up for us to define together.

Why Mox

Mox helps you grow – your money, your world, your possibilities. We equip you with the financial management tools, information and insights you need to make your dreams, big or small, come true.

Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox.

Mox rewards you with an array of banking and lifestyle benefits. Who says banking can’t be fun?

Who are we looking for?

This is a team head role which reports to the COO, to lead the Fraud Risk Operations Team (1st line of defense) for the Bank. The major responsibility is to manage and execute the fraud risk strategy, analyse the trend and deploy the latest technology and tools to mitigate the risk exposure.

Join us now!

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Responsibilities
  • Lead, manage and execute the operation of the fraud risk operations team, which covers both the external digital (e.g. identity fraud) and credit card fraud.

  • Lead the team of expertise to carry out investigations, and report the potential fraud cases to the related departments for further actions.

  • Analyse complex data, conduct link analysis and digital forensic and evidence finding.

  • Device ways to maximize the use of automated and digital channels to increase the fraud detection capability. Review operational processes to identify opportunities to streamline & automate the operation, improve service and minimize fraud loss.

  • Establish regular tracking mechanism to facilitate the oversight for senior management. Identify the fraud trends and propose ways to improve.

  • Ensure continuous training be given to the team, and knowledge of the latest market trends and technology to maximize results.

Requirements
  • At least 8 years in retail banking fraud investigations or with the relevant law enforcement agencies.

  • Prior experience in implementing fraud risk management framework.

  • Fluency in Cantonese and English and able to present properly with internal and external stakeholders.

  • Ability to work independently with little supervision, and work hands-on, under a rather flat organization structure.