Lead, CDD & Account Investigations
About Mox Bank
Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox!
The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it’s all up for us to define together.
Why Mox
Mox helps you grow – your money, your world, your possibilities. We equip you with the financial management tools, information and insights you need to make your dreams, big or small, come true.
Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox.
Mox rewards you with an array of banking and lifestyle benefits. Who says banking can’t be fun?
Who are we looking for
Reporting to Head of Banking Operations, this position is responsible for leading a team with the size of 15-20, from KYC review including transaction screening and monitoring to account closure. The day-to-day operations support activities including but not limited to CDD review on individual customers, account investigations and account services.
This position is required to perform regular process review, workflow enhancement, development and execution of the CDD Policy and Procedures for Mox. As people leader who works closely with FCC, Fraud & product teams would leverage on the latest technology to achieve our goal of striving the balance of risk control and creating a world-class virtual bank experience for our customers.
Responsibilities
- Thorough understanding on retail CDD standard covers periodic reviews, transaction screening and monitoring. That includes (but not limit to) CDD and KYC review on individual customers, liaison with LEA and regulatory bodies for account investigations and providing 1st LoD support on retail individual account investigations & transaction review.
- Work closely with FCC, fraud and product teams together with respective Squad Team to review the whole customer journeys, from onboarding to closure, identify the friction and potential breakages & exceptions, design the process to improve the operation efficiency and customer experiences.
- Establish and ensure adherence to departmental guidelines as well as compliance of Regulatory requirement and Bank’s policy. Maintain the operations procedure manual and keep it to-up-date.
- Familiar with control testing such as CST/KCI/RCSA with strong sense of operational risk awareness.
- Prepare reports for management review on capacity and ensure the team to adhere to agreed SLA.
Requirements
- At least 10-year experiences in the banking industry with exposure in operations team is a must.
- Not less than 5 years in a managerial role.
- Strong knowledge in the HK Retail Banking KYC or CDD framework.
- Familiar with local regulatory requirements on retail individual accounts.
- Knowledge of onboarding process would be an advantage.
- Strong business sense, willing to stand and work with ambiguity, able to cope with the fast-changing work environment and ad hoc requests.
- Proven and solid people management skills, enjoys working with the team.
- Subject-matter expertise, but willing to listen and try new ideas.
- Willing to work hands-on with minimal team support.
- Ability to work with diverse cultures.
To be eligible for internal referrals at Mox Bank, you must be referred by a full time permanent employee of Mox Bank.