Head of CDD Operations

Reporting to the COO, the Head of CDD Operations leads the team to develop and execute the Customer Due Diligence Policy for the Virtual Bank. Working with the team of passionate digital bankers, and leveraging on the latest technology, you will create a highly automated KYC and CDD process to our retail customers. Our goal is to create a world-class digital-only process for our customers, a create a new way they bank with us. Candidates with less experience will be considered as a Lead, CDD Operations.

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Responsibilities
  • Establish a CDD process which is tailored to the new virtual bank. It covers both the customer onboarding as well as periodic reviews. Ensure the process meets the expectations of the Group and Country process owner(s), and aligns with the strategic agenda of the virtual bank
  • Digitize the process as much as possible. This would involve working with the Product Team and frontend developers for the digital delivery, as well as the backend operations team on any manual support and exceptional handling as necessary
  • Monitor the progress and the effectiveness of the process, fine tune and enhance it wherever possible
  • Conduct regular forecast on the manual resources required and ensure the right level of support
  • Design the daily tracking and monitoring mechanism to ensure strict adherence to the policy and procedure. Develop an effective escalation mechanism on irregularities
  • Keep abreast of the latest regulatory and technology trends, and make sure the solution we provide to the customers are the optimal one
Requirements
  • Solid experience in the Retail Banking KYC or CDD related discipline
  • Experience in managerial position
  • Proven experience in the design and execution of the Retail CDD process
  • Familiar with the local regulatory requirements about KYC & CDD, familiar with the existing Bank policy an advantage but not a must
  • Able to communicate effectively with both English and Chinese
  • Proactive, and feel at ease to take extra steps to help
  • Ability to work with different cultures
  • Genuine interest and ability to create the structure and context with piecemeal info
  • Willing to stand and work in ambiguity and fast-changing environment