CDD Operations Manager

We are currently looking for a CDD Operations Manager who will lead a team in the size of 10+ and assist on the regular process review, workflow enhancement, development and execution of the CDD Policy and Procedures for Mox. Working closely with FCC, Fraud & product teams and leveraging on the latest technology, you will ride on a brand-new KYC and CDD process to the virtual bank retail customers to achieve our goal of creating a world-class virtual bank experience for our customers.

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Responsibilities
  • Conduct and review KYC and CDD on individual customers for onboarding, periodic reviews and transaction monitoring.

  • Assist on process review, workflow enhancement and process automation. The process includes customer onboarding, periodic review and transaction monitoring, based on the CDD Policy established by the Bank.

  • Write up the DOIs to document the process; conduct regular forecast on the manual resources required and ensure the right level of support.

  • Prepare MIS report, capacity planning and monitoring mechanism to ensure strict adherence to the policy and procedure.

  • Perform regular CST/KCI to ensure the risk compliance according to Operational Risk Standard defined by the Bank.

  • Keep abreast of the latest regulatory and technology trends, and make sure the solution we provide to the customers are the optimal one.

Requirements
  • Solid experience in the Retail Banking KYC or CDD Operations related discipline.

  • Proven experience in the write up of process documents.

  • Solid knowledge in the HK Retail Banking KYC or CDD framework.

  • Familiar with local regulatory requirements.

  • Able to communicate effectively with both English and Chinese.

  • Knowledge of Fraud investigation is an advantage but not a must.

  • Able to perform hands-on and detailed work, convince stakeholders with facts and solid knowledge.

  • Able to manage multi-tasks and work independently.

  • Ability to work with different cultures.

  • Willing to stand and work in ambiguity and fast-changing environment.