CDD Operations Manager

About Mox

Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox!

The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it’s all up for us to define together.

Why Mox

Mox helps you grow – your money, your world, your possibilities. We equip you with the financial management tools, information and insights you need to make your dreams, big or small, come true.

Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox.

Mox rewards you with an array of banking and lifestyle benefits. Who says banking can’t be fun?

Who are we looking for?

We are currently looking for a CDD Operations Manager who will lead a team in the size of 10+ and assist on the regular process review, workflow enhancement, development and execution of the CDD Policy and Procedures for Mox. Working closely with FCC, Fraud & product teams and leveraging on the latest technology, you will ride on a brand-new KYC and CDD process to the virtual bank retail customers to achieve our goal of creating a world-class virtual bank experience for our customers



  • Conduct and review KYC and CDD on individual customers for onboarding, periodic reviews and transaction monitoring.

  • Assist on process review, workflow enhancement and process automation. The process includes customer onboarding, periodic review and transaction monitoring, based on the CDD Policy established by the Bank.

  • Write up the DOIs to document the process; conduct regular forecast on the manual resources required and ensure the right level of support.

  • Prepare MIS report, capacity planning and monitoring mechanism to ensure strict adherence to the policy and procedure.

  • Perform regular CST/KCI to ensure the risk compliance according to Operational Risk Standard defined by the Bank.

  • Keep abreast of the latest regulatory and technology trends, and make sure the solution we provide to the customers are the optimal one.


  • Solid experience in the Retail Banking KYC or CDD Operations related discipline.

  • Proven experience in the write up of process documents.

  • Solid knowledge in the HK Retail Banking KYC or CDD framework.

  • Familiar with local regulatory requirements.

  • Able to communicate effectively with both English and Chinese.

  • Knowledge of Fraud investigation is an advantage but not a must.

  • Able to perform hands-on and detailed work, convince stakeholders with facts and solid knowledge.

  • Able to manage multi-tasks and work independently.

  • Ability to work with different cultures.

  • Willing to stand and work in ambiguity and fast-changing environment.